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Company Name : Telstra
Location : Bengaluru, Karnataka
Job Description : Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.
We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.
We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
About the team
Our Enterprise business is a growth engine for Telstra, focused on providing global business customers of all sizes with industry based services and solutions.
We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.
The role with us
As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.
This is how you bring the purpose of your role to life:
Serve as primary system administrator for the Salesforce platform.
Manage case queue, conduct root cause analysis and resolve customer issues within agreed timeframes.
Manage activation/deactivation of users, setup of sharing settings, roles, profiles and groups
Handle all basic administrative functions including user account maintenance, reports and dashboards and other routine tasks
Coordinate with feature teams to understand the scope of new development requests and help assess business impacts.
Work with Feature teams/ Product Owners/ Operations manager to establish suitable outcome for customer issues.
Manage Salesforce data updates and other integration support activities.
Work with change management team and coordinate operations and change management activities.
Assist in training of new users, and grow the Salesforce skill set across Enterprise sales teams.
Effectively act as the liaison between our sales users and application development teams.
Work with sales users and internal stakeholders, operations manager to define and create support solutions that will ultimately improve the customer experience.
Define and effectively communicate automation and process improvement recommendations that address both small and complex issues across business.
Participate in complex, specialised technical tasks and support the platforms, devices, applications and computerised systems, providing quality advice based on technical knowledge.
Perform analyses and gather data to recognise patterns and suggest options to initiate incremental improvements and solutions to existing information technology processes, products, skills and systems
Authentically collaborate with customers , taking a leadership, technology specialist or project operative role to support the delivery of agreed business outcomes
Assist with the delivery of technical training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.
Take accountability for developing and maintaining the corporate database for the area
Model continuous learning by building your expertise and capability in IT technologies and seeking coaching and mentoring advice from more experienced team members
To be successful in the role, you’ll bring skills and experience in:
Minimum 3-6 years of experience as a Salesforce administrator.
Salesforce Admin and / or Developer Certification
Sales and Service Cloud certifications and work experience.
Salesforce data management.
Previous experience working in agile environment preferred
Understanding of the platform, with the ability to build custom apps and objects, workflows, custom views, and other point and click salesforce business admin activities and strong understanding of Salesforce best practices.
Why join us?
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you’ll grow, and this will extend onto building your own valuable talents and skills here with us.
If you’re excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers – this could be the role for you!
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
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