Technical Writer – Cloud Services Job Vacancy in Red Hat Software Pune, Maharashtra – Updated today
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Company Name : Red Hat Software
Location : Pune, Maharashtra
Position :
Job Description : About the job:
The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our growing team in Pune, India. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you’ll work closely with software engineers, quality engineers, user experience (UX), field teams and support teams, and other subject matter experts that help our customers understand our offerings and find the best solutions for their needs. As a Technical Writer, you will work with dynamic, fast-paced agile teams to bring to market new and exciting technologies.
What you will do:
Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
Respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes of our offerings, customer use cases, and support issues
Work with quality engineering and development to improve the accuracy of your documentation
Gain experience with our internal documentation toolchain, including the publishing platform and issue-tracking tools
What you will bring:
2+ years of technical writing experience
Experience with the software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect tracking systems
Familiarity with structured, topic-based authoring, information architecture
Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
Familiarity with version control systems; experience and being comfortable with Git is a plus
Knowledgeable of agile and rapid iteration releases
Demonstrated success taking accountability for project execution and completion
The following are considered as a plus:
Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
Knowledge of and experience with operating within a Linux environment using the command line
Experience writing clear and concise procedural, conceptual, and reference documentation for a technical audience
Ability to contribute to complex technical documents including feature descriptions, customer use cases, and release notes using industry best practices
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About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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