Analyst II-Sys Admin & Support Job Vacancy in Bank of America Gandhinagar, Gujarat – Updated today

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Full Details :
Company Name : Bank of America
Location : Gandhinagar, Gujarat
Position :

Job Description : Job Description:
Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
Technology Infrastructure part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.
Job Description
The Exec Support Role will be responsible to provide the Tech support to the Senior Executives of the bank in a timely and professional manner and stands as a first line of resolution .This also includes VIP servicing , support for management events and Line of Business Executive Visits to GBS
Responsibilities
Primary responsibility of providing Tech support to the Senior Level Executives
Responsible for executive support and escalation
Act as the single point of contact for Senior Level Executives
Be actively available during all the Senior Level Executive visits
Alert and quick in responding to Exec’s queries
Ensure all Exec setups are made available well in advance
Provide solutions to improve Exec supports
Should be able to create an Exec support plan & provide the support in case of multi Execs visit
Responsible to coordinate with core Infrastructure team for seamless delivery and best practice sharing
Prepare weekly/monthly status reports and management presentations
Manage vendor and customer relationships associated with areas of responsibility
Responsible for Capacity planning, Asset governance and Inventory at site
Requirements*
Education*
BE / BCOM
Certification
ITIL and MCSE certification is added value
Experience Range* 4 – 6 yrs
Foundational skills*
Strong verbal and written communication skills required
Should be physically presentable
Problem solving strengths ability to deal effectively with problems or questions posed by our Execs
Ability to coordinate and execute multiple tasks within a fast paced environment
Strong organizational and time management skills required
Must be a self-starter and able to work with a minimum of supervision
Technical expert who is well versed with Mac Devices / Laptops / Desktops / Mobile / HVD’s
Previous experience on exec support
trong understanding and working knowledge of Technology support components like End user support, Helpdesk, Networking, Server and Virtualization technologies
6+ years of real time ecperience in managing or supporting in the IT industry with relevant certifications and degrees
Must possess a strong ability to multitask simultaneous management and team escalations.
Collaborative approach and ability to work well with others
Manage vendor and customer relationships associated with area of responsibility
Desired skills
ITIL or MCSE certification
Knowledge on digital signage’s and telepresence
Remote support assistance
Knowledge about MPS printers & troubleshooting
Manage the VDI setup and systems for availability, patches and service offerings
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Be a Tech expert wherever required in order to resolve issues as quickly as possible
Provide technology expertise and thought leadership with an emphasis on desktop & VDI technologies (Windows Operating System, Baseline productivity software, Security configurations, Backend infra to manage the desktop deployment, software packaging / deployment), and operational excellence
Demonstrated ability to identify and drive operational and process improvements
Strong presentation skills are required, as this position will closely interact with the Clients, customers, and various levels of management.
Should adhere to compliance
Strong verbal and written communication skills are required
Proven track record of successful people and vendor management
Excellent leadership and mentoring abilities.
Work Timings*
9 AM – 6 PM
Job Location*
Giftcity
Job Band:
H6
Shift:
Hours Per Week:
45
Weekly Schedule:
Referral Bonus Amount:
0

This post is listed Under  Software development
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