Business Systems Support, ERP Job Vacancy in McGraw Hill Noida, Uttar Pradesh – Updated today
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Company Name : McGraw Hill
Location : Noida, Uttar Pradesh
Position :
Job Description : Make an Impact!
Come join our engineering team and partner with a talented team of software engineers to develop
products that impact millions of learners and educators worldwide.
In the role of a Business Systems Support, you will be working with multi-region International Support/Dev Managers, Business Analysts, and all functional areas of the business for troubleshooting and resolving issues relating to International ERP business systems, specializing in Adobe AEM document printing, Web Services, and EDI processes.
How you can make an Impact?
You will be designing new processes and improving the existing ones. Your focus will be on improving the outcomes by automating the systems, taking in new initiatives, monitoring the ERP environment, and with your strong technical & business acumen, you will help in making our ERP tools productive and fast-paced.
What can you expect from the position?
Data gathering and statistical analysisTechnical analysis of new processes and potential impact on existing processes and systemsReview of systems functionality already available vs configuration vs customizationTechnical analysis/review of proposed new processes including design and feasibilityWorking with the Support Manager and US technical teams on server/application implementations, maintenance, and upgrades, as an SMEGeneral issue ticket analysis and prioritizationWorking with team members and business SMEs on timely issue resolution and executionOversee, maintain, and support all EDI processes, working closely with 3rd party vendorsSpecialize in Adobe AEM document printing processes, working closely with other members of the teamCarry out system BAU support activities such as setting up/maintaining security access, monitoring after server/application patching & maintenance activities, recording/ maintaining records for audit purposes and creating/maintaining internal SOP documentation
What can you bring to the role?
Your problem solving and customer handling skills.3 years + experience in tech support environment.Must have experience on IBM i/AS400/RPG programming experience (mandatory) and experience with EDI processes (mandatory).Adobe AEM Forms and Web Services experience would be preferred.Knowledge/experience in the digital learning environment useful, but not essential.
As an education innovation company, we’re proud to play our part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success.
Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we’ll impact the world.
This post is listed Under  Technology
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