Client Support Analyst Job Vacancy in Oracle Hyderabad, Telangana – Updated today
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Company Name : Oracle
Location : Hyderabad, Telangana
Position :
Job Description : Employer Description
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Description
About ODC
Oracle Data Cloud helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Data Cloud combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.
Within ODC, Moat Analytics is a proprietary solution which enables the collection of signals and metrics to better understand ad effectiveness, engagement, and overall consumer attention.
About the Opportunity
Focus on Moat and the Measurement aspect of the business.
Assist clients in customizing and managing dashboard, trouble-shoot any questions they may have on the product offerings, as well as helping in understanding and applying rich analytics data to their business – whether it be with AdOps to drive optimizations and efficiencies.
Support account managers in building client relationships, ensuring a successful partnership and great experience with Moat and our products.
Review and monitor data, proactively surfacing insights and building reports to share with clients.
Serve in a support role, helping account managers deliver a best in class service to our clients
Collaborate with Moat’s account management and integrations teams to create a positive client experience.
Become an expert on Moat’s strengths and capabilities.
Assist with administrative efforts related to client accounts.
Establish operational escalation procedures to quickly identify and resolve issues.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Strong analytical skills preferred.
Lead demo trainings with clients on our various platforms.
Work cross-functionally with Account Management, Integrations, Operations teams to manage and accomplish various projects (these can include any technical troubleshooting, data analysis and compilation of client-facing insights, administrative tasks such as account maintenance and monitoring, and so on)
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
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