Compliance Agent (Social Media) Job Vacancy in GENPACT CONSULTING (SINGAPORE) PTE. LTD. Singapore – Updated today

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Company Name : GENPACT CONSULTING (SINGAPORE) PTE. LTD.
Location : Singapore
Position :

Job Description : 1 year exp
Roles & Responsibilities
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Inviting applications for the role of Compliance Agent (Social Media Industry)
Work Location: Chai Chee Road, Singapore
Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we’re currently unable to extend consider anyone who cannot work from Singapore due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in Singapore by set date as expected with no visa restrictions.
Compliance team will process requests received which relate to the workflows (Product, Application, Spam, User, Admin Appeals). They assess them in accordance with the Developer Operations Policy Compliance Guidelines and take action to apply the appropriate policy.
Responsibilities

Day-to-day responsibilities may include, but are not limited to:
Reviewing of apps, 3rd party apps against platform guidelines, implement policies on non-compliant apps, and evaluate appeals from developers
Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines
Investigate, review, and resolve problems that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality
App Reviews, Testing & Building test cases is an added responsibility. DevOps Applications & Products support & testing (Web, Mobile App)
Advice and guidance on processes to ensure compliance related to audits, security, business continuity and regulations.
Providing insights and recommendations to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies.

Qualifications we seek in you!

O level, Diploma and above in Computer Science, Information Technology or Equivalent diploma or degree preferred
Able to work on 5 day rotation shift work schedule (May includes Sat and Sun), based on the schedule and business requirement
Active user of Internet, various applications, 3rd applications on social media platform.
Must have email account and be an avid Social Media user. Should be proficient with apps & their functionalities
Meticulous candidates to understand Policy Compliance Guidelines and provide excellent service to all our customers, users of product & platform
Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger team environment.
Effective probing & root cause analysis skills

What can we offer?
Attractive salary
Stable job offers
Work in a multicultural and diverse environment
Genpact supports professional trainings and great career development opportunities
Free access to Genpact award-winning learning platform
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 90,000+ of us. From New York to New Delhi and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We create resilient, more sustainable, business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 90,000+ employees and annual revenues of US$3.52 billion as of December 31, 2019.

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