Content Quality Administrator – Music Job Vacancy in Zetta Women Mumbai, Maharashtra – Updated today
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Company Name : Zetta Women
Location : Mumbai, Maharashtra
Position :
Job Description : As part of its Content Operations business, our client is currently looking for a Content Quality Administrator for India. Working within their international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of “Tunecore” which includes:Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)Check and verify all metadata submitted by labels and artistsEnsuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releasesEnsure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releasesEnsure proper coordination with the central team for the release validation processEnsure on time customer support for all the client in TC with relevant solutions following the SLAResearch and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.Provide reporting on customer and product issues.Report technical and communication issues in order to better service artistsShould be adaptable to working in 24*7 operations following a rostering system of rotational shifts. It would be a 5 day work week, however the shift and week offs would be basis the roster system onlyQualifications * Bachelor’s degree * Keen interest in music industry, new technologies, digital music platforms etc. * Good communication skills * Experienced in Customer support is a plus * Proactive and willing to improve process and tools * Organized, reliable and independent * Motivated and curious, you know how to prioritize the work given * Team spirit * Proficient using Microsoft Office * Fluency in English is mandatory, both written and spoken * Strong attention to detail * Understand the importance of good customer service * Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. Should have a sharp memory. * Familiarity with Zendesk a plusJob Type: Full-timeSalary: Up to ₹600,000.00 per yearSchedule:Monday to FridayExperience:Customer support: 1 year (Required)Quality Assurance Managers: 1 year (Preferred)International client: 1 year (Preferred)Zendesk: 1 year (Preferred)latest international music: 5 years (Preferred)Language:English (Preferred)Speak with the employer+91-XXXXXXXXXX
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