Control Room Operator Job Vacancy in Buckinghamshire Council High Wycombe – Updated today
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Full Details :
Company Name : Buckinghamshire Council
Location : High Wycombe
Position :
Job Description : Salary
£22,332 – £23,478
Reference number
BUC04415
Contract type
Permanent
Working hours
Full Time
Does this role require a DBS check?
Yes
Date posted
27 Feb 2022, 11 p.m.
Application deadline
13 Mar 2022
Overview
Buckinghamshire Council is a brand new unitary council with ambitions to be the best in the country. A vacancy has become available for an operator in the CCTV Control Room based in High Wycombe. This purpose-built control room provides CCTV monitoring of security and surveillance systems and radio operations. The service operates every day of the year with staff working a variable shift pattern.
About the role
Reporting to the CCTV Operations Manager, the operator will be responsible for CCTV operation of car parks, residential and commercial areas; supporting radio communication; traffic control bollard operation; associated administrative tasks and other security-related functions.
Due to the nature of this post, it is exempt under the Rehabilitation of Offenders Act and full vetting (DBS and Thames Valley Police) will be carried out.
The role involves working rotating shifts which include days, evenings, nights as well as weekend working. Flexibility is required and shifts may have to be changed at short notice.
Key Responsibilities
Understand and operate all CCTV Centre systems in accordance with the Council’s Code of Practice and CCTV Procedure Manual, and provide a pro-active and reactive monitoring service, to assist in the detection and reduction of crime.
To take action in the event of witnessing suspicious activity by contacting the police or other authority and recording all incidents.
Check and ensure all equipment is functional and report equipment faults to the CCTV Supervisor.
Monitor and maintain, radio contact with partner agencies.
Investigate incidents or footage reviews as requested by the police, CCTV supervisor or information governance team, by viewing recorded footage and producing evidential copies if required.
Ensure visitors to the Control Centre sign in and are supervised at all times.
Monitor and manage traffic control bollards.
Provide public assist functions such as road traffic status reports.
Fixed
As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.
subject to current Government Covid-19 Guidance
About you
The successful applicant should have good customer care and written and verbal communication as well as the ability to keep accurate records. Previous CCTV monitoring and radio usage experience will be advantageous. Experience in dealing with members of the public over the telephone and good basic computer skills are also required. The applicant should have the ability to remain calm under pressure, be a good team player with a strong commitment to the development of the service. Good observation skills are essential.
Holding a Public Space Surveillance CCTV SIA licence is desirable, but full system training will be provided and the successful applicant will be required to obtain the CCTV SIA licence as set out by the Security Industry Authority (SIA).
Candidate Requirements
As a CCTV Control Room Operator, you will be required to remember details and produce evidential statements.
You will be able to deal with day-to-day operations problems and be able to identify and make recommendations for changes and improvements.
The CCTV Centre is subject to regular upgrades and expansion of its services, so a flexible attitude and a willingness to learn new techniques are appreciated.
Total confidentiality and sensitivity are needed in this role as the CCTV Control Centre is run in partnership with the Thames Valley Police.
You will have to use your own judgements and be able to make decisions on your own.
Must be able to work under pressure, multi-task and prioritise.
Deal with all aspects of emergencies
Shift working is a must and includes weekend work. You will be expected to work overtime as and when required.
Qualifications
Minimum of 6 months previous experience in a CCTV Control Room
Customer service or care background preferable
Good basic PC/IT skills, especially data entry
Good communication skills (written and on the phone/radio)
Good general standard of education (GCSE), including a good pass in English
Knowledge of the relevant legislation, codes of practice and partnership working desirable but not essential as you will be trained appropriately.
DBS disclosure
Other information
The closing date for applications is midnight on the 13th March 2022. Late applications will not be considered.
There will be an enhancement for work outside regular office hours as well as weekend working.
For an informal discussion with you about the roles please contact Chinda.Virdee@buckinghamshre.gov.uk
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Our values and culture
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
a fair and inclusive culture
the chance to really make a difference to those around you
health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
a unified voice through our Employee Representative Group
ongoing support, and the opportunity to develop and progress in your career with us
opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About the Business Unit
The Deputy Chief Executive directorate is central to Buckinghamshire Council’s journey to establish itself as one of the best councils in the country. With a clear focus on service improvement through transformation and a drive to build better relationships with the local community, the directorate is fast-paced; but extremely rewarding. Our teams are not only proactively delivering on projects and plans but also reacting to developing situations. If you are ambitious, innovative, and would relish the opportunity to influence change – a role within our service area could be your next career move.
The team includes exciting areas of work, including a brand new localities model – delivering 16 community boards across the county to make it easy for our residents to engage with us as we work together to plan for the future. Other teams include our Policy and Communications and Legal and Democratic Services teams – innovating the way we communicate with our colleagues, Members and the local community, and role-modelling best practice through policy, planning and legal services. If you think you can help us achieve our goals, and want to be a part of this exciting journey, we would love to hear from you!
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.
https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/
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