CSO SETS SME Job Vacancy in Barclays Pune, Maharashtra – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Barclays
Location : Pune, Maharashtra
Position :

Job Description : Job Title: CSO SETS SME
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Introduction:

As a member of a team of 40+, provide 24×7 global technical support activities for the Bank’s Security Technologies and Service Continuity, on a rotational shift basis.
Ensure support issues, incidents and problems are managed in a timely and efficient manner
Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
Implementation of change, release and production support approvals.
Customer-focused on strong service delivery
To do support and troubleshooting issues in UNIX, Windows, SQL database related security tools and analysis for the same.
To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
Strong Communication Skills – role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication

What will you be doing?
Incident, Problem and Change management
Ensuring issues are managed within agreed SLA/SLT
Manage email, Hotline queries and ticketing systems
Support and management of system outages via the published major incident management process
Perform post-release start-of-day checks as appropriate
Liaison across business and users to resolve users support issues
Efficient implementation of identity management privileged access provisioning
Perform trending & root cause analysis of issues (management information)
Compliance to audit, regulatory and CSO Standards requirements – risk aware and focused
System stability monitoring
Application & server restarts
Support of system outages, fixes and enhancements
Problem escalation and ownership to resolution from customers
Process and Procedure knowledge base maintenance
Work closely with SME’s/L3 team on recurring/trend issues
Analyse automation failures, identify root cause of failure and work with L3, Integration and application owners
Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support team on such calls and articulate support team position in an effective manner
Attend conference calls opened by applications, IT Service desk for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two-way communication.
Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.

What we’re looking for:
The candidate has a strong technical delivery background with recent experience of Endpoint Security toolsets, preferably including Symantec. The candidate also has a solid background in Information Security principles and controls.

Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
Able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
Fully competent in using audio and video conferencing facilities
Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)

Problem Solving
Analytical skills
Communication skills
Business understanding –Investment bank
Risk and control governance

Skills that will help you in the role:
Must have
Service First ticketing tool
Operating systems – Strong Unix administration knowledge, Linux, Windows servers
AWS Understanding
SPLUNK, RSA, CyberArk and SEP Tools knowledge
Database Management Systems, Web Servers
Clear understanding of Networking concepts.
Should have worked on Autosys Jobs
Experience with Microsoft suite of products

Added Advantage

Exabeam
Shell Scripting
Automations
Elastic Search
Hadoop and BIG Data tool knowledge

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

This post is listed Under  App Development
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company