Customer Service Coordinator Job Vacancy in StaffDNA 5810 Tennyson Pkwy, Plano, TX 75024 – Updated today
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Company Name : StaffDNA
Location : 5810 Tennyson Pkwy, Plano, TX 75024
Position :
Job Description : The Customer Service Coordinator is the primary point of contact for healthcare professionals requesting assistance while using the app. In this role, you will help resolve issues, relay needs to relevant teams, and identify areas for improvement, ensuring that the StaffDNA experience is as easy and efficient as possible.What you can expect from us:As a Best Place to Work, we offer a unique workplace masterly designed to help people achieve their full potential through:Supportive, on-going training programs, mentorship and career developmentFast-paced, state-of-the-art office located in one of the most vibrant places to live and play near the Shops of Legacy and Legacy WestBenefits such as medical/dental/vision, 401(k) with up to 15% company match, paid time off, 8 paid holidays, accident insurance and pet insuranceVolunteer opportunities to make a positive difference in the communityAwesome perks including a fun business-casual environment, free lunch Fridays, concerts/events, an on-site gym with towel service and so much moreYour Responsibilities:Manage inquires from the digital marketplace app via phone call, email, and textResolve issues regarding job postings, technical difficulties, & submittal statusesAbility to deal sensitively with confidential materialPrepare, submit, and track daily reportsPrepare and edit correspondence, communications and other documents as requested with attention to detailSuccessfully communicate with clients and other internal + external departments as neededWork cooperatively with the corporate support team, in positive partnership to support each other smoothlyYour Qualifications:Proven administrative skills with at least 3+ years working experienceInterested in developing and building a Customer Service TeamHighly proficient in Microsoft Office Suite, specifically Outlook, PowerPoint, Excel, Word and Adobe.Proven experience managing and scheduling meetings in OutlookAbility to consistently report to work on time prepared to perform duties of the positionExcellent verbal and written communication skillsBachelor’s DegreeThe Customer Service Coordinator role is essential to the company’s success. In exchange for your skills and efforts, we offer outstanding compensation and benefits packages, as well as a unique company culture accepting of creativity and strategic input. Working for StaffDNA LLC means flexibility, loyalty, teamwork and professional growth through a wide range of career options.What sets us apart:StaffDNA has revolutionized the healthcare staffing industry by introducing the first-of-its-kind self-service staffing model based on fully integrated mobile technology. Rated the No. 1 app in the industry, StaffDNA gives healthcare professionals the control and flexibility to find and manage jobs themselves on their own schedule, while having the support of an experienced staffing team when needed. Within the first five months of launching the platform in 2020, StaffDNA earned The Joint Commission’s Gold Seal of Approval® (JCAHO-certified). StaffDNA’s app has exceeded 120,000 app downloads and receives an average of 20,000 unique downloads per month. Additionally, StaffDNA ranked No. 1 for SIA’s 2021 Best Staffing Firms to Work For awards, which is our first year to participate in the program since launching in 2020.STAFFDNA LLC provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:Monday to FridayWork Location: One location
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