Customer Service Executive, Mumbai Job Vacancy in Gourmet Garden Mumbai, Maharashtra – Updated today
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Company Name : Gourmet Garden
Location : Mumbai, Maharashtra
Position :
Job Description : As the Customer service executive is expected to own the customer success function for Logistics Coordination.Includes all communication with customers, both proactive and reactive daily. It also includes communication with the Logistics Team – DA Team to find out where the order is and get the delivery completed for the consumer.The communication and follow up to resolve the queries include the following :Managing queries across platforms – CS Teams to send in ETA queries to the CS-Logistics Lead who will help with the estimated order delivery timeImmediately resolving escalations and issues with consumers IF the DA (Delivery Agents) are not able to connect to the consumer while making the order delivery possibleRescheduling of orders as per customer availabilityRescheduling of orders – if there is material shortage and we can send the same – next dayAssisting in refunds processingAssisting in Missing ItemsAssisting in picking up wrong items from consumer end and replacing the sameManaging reports and dashboard of all customer success related SLAs2. The function includes learning and using customer tools such as …Logistics TOOL – Locus to study where the Order is at presentTicketing Platform to inform consumer – whatsapp message, sms ++Email Ticketing to Inform ConsumerAbove notwithstanding, the executive appreciates that the role will evolve from time to time based on the needs of the organization and passion areas of the executive.Sunday working – On a rotational basis. Morning Hours – 8 AM to 5 PMJob Types: Full-time, Regular / PermanentSalary: ₹18,000.00 – ₹20,000.00 per monthSchedule:Day shiftMorning shiftExperience:Customer service: 1 year (Required)Logistics coordinator: 1 year (Required)
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