Desktop Engineer Job Vacancy in Corporate Headquarters Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Corporate Headquarters
Location : Bengaluru, Karnataka
Position :

Job Description : Raytheon Technologies
Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.
Job Description
Desktop software management and engineering focused on developing and packaging applications for distribution, working with our key Business Unit leads. Ensure all components of the the distributions are maintained within operational and security compliance rules, meet key BU functionality requirements, while driving operational improvements, customer satisfaction, and sharing best practices. Own distribution and packaging system services, application and software testing, and liaise with PM’s and Requesting groups.
Job responsibilities include
Responsible for translating requirements into specific systems, applications or process designs for very large complex technical solutions using System Center, specifically SCCM and SCOM
Expanded management capabilities using Intune and Cloud Management Gateway.
Application packaging & deployment
OS and application patch management
Experience with Active Directory and Azure Active Directory
Windows Automation and Management Scripting with PowerShell and VBScript
Experience with Office Deployment Toolkit and building various O365/Office 2019 package configurations
Advanced client support and troubleshooting
Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
Implement changes with applications and test those changes to ensure accuracy; and work to accept and deploy the new solutions
Appraise existing processes and new requirements to establish methods to successfully implement integration services in the targeted environment(s)
Observe project reporting requirements, communicating progress and completion of assignments with Project teams and requestors
Follow all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflows and deliverables.
Partner with Business Units and Desktop Solutions to create application deployments that meet the goals of the Digital Workplace Strategy,
Ensure all application distributions are maintained within operational and security compliance, working with all other groups within Digital Workplace to maintain compliance
Help improve end-user application testing facilities, deployment rings and drive methodologies that eliminate unplanned outages during software releases
Partner with BUs to maintain the currency of software on all end-user devices (patches, fixes, upgrades, etc.) with a particular focus on patches and upgrades to maintain security compliance
Experience/Qualifications
5+ years of relevant experience and/or a bachelor’s degree and 6 years of relevant experience
5+ years experience delivering desktop services
ITIL certification, Microsoft certifications within Desktop Engineering
Support for Windows based Software such as MS Office 365, Windows 10, MAC OS, and other standard software
5+ Years of managing solftware distribution tools (SCCM, Intune, etc.)
Experience with regulatory frameworks such as NIST, SOX, PCI, HIPAA and ISO.
Problem solving and analytical abilities including the evaluation of information gathered from multiple sources, reconcile conflicts, decompose high-level information into key details and apply sound business knowledge
Strong organizational, interpersonal, analytical, verbal, and written communication skills are essential
Ability to build and maintain customer relationships; strong team player, able to meet deadlines and adjust to changing priorities
Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed
Certifications
Any of the following certifications, in good standing, considered an advantage:
Certified in ITIL
Certifications in Application Management tools (Jamf, SCCM, etc.)
Education:
Bachelor’s degree or relevant experience in Information Systems Management, Computer Science, Cybersecurity, Information Assurance or a related field desired.

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