Developer Support Engineer Job Vacancy in Facebook App Singapore – Updated today
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Full Details :
Company Name : Facebook App
Location : Singapore
Position :
Job Description : This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are resolved in a timely manner. In addition to this you will be responsible for building and improving our internal support tooling and reporting.This is a full-time role based in Singapore.
Developer Support Engineer Responsibilities:
Provide world class support to the Facebook Platform developer community
Become an expert in our products, our developers and their needs by providing effective technical consultation
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
Help scale developer support with Sales and Partnership growth
Work directly with developers to resolve technical issues
Engage with the operations and engineering teams to build, drive and improve our tools and processes
Write production code that will improve our internal tooling and our external support channels Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
Deliver data-driven, impactful results
Lead projects end-to-end from ideation, design, build, and launch
Build understanding about the wide variety of software across the Platform at a deep engineering level
Minimum Qualifications:
Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
1+ years of experience in software development
Programming abilities in one or more of the following languages: Java, PHP, or Python.
Excellent communication skills in English, particularly written communication
Demonstrated creative problem-solving approach and strong analytical skills
Preferred Qualifications:
Experience developing for mobile would be an advantage
This post is listed Under App Development
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