Digital Journey Manager Job Vacancy in HDFC Bank Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : HDFC Bank
Location : Bengaluru, Karnataka
Position :
Job Description : Job Description
A) Prepare the Product Development/enhancement plan for the Products managed Prepare a Product Development /enhancement plan for various existing products on Digital Application Platform (DAP)/Adobe/AutoCircle/Healthcare/EVA/Whatsapp Discuss the requirement jointly with respective product teams, BSG-IT and other stakeholders and undertake development of the requirements for the products managed Overlook progress of development throughout the life-cycle for on-time and bug-free delivery Testing of the new developments for bug-testing / process gaps and take corrective action Undertake enhancements for the various products to keep it relevant at all times B) Business Support Regular interaction with implementation team seeking feedback on product, process.
From all channels using digital platform Basis feedback received take up enhancements on all products on DAP, Adobe, Auto circle, Healthcare etc.
And any other platform related to process, TAT, approval rates.
Review feedback from external touch points to enhance the experience on all digital platforms.
C) Process Review for products managed Continuous review the process of existing journeys already deployed on Digital platform.
Undertake enhancement for the various products to improve the process, UIUX, Fields, D) Master Maintenance for the products managed Carry out periodic Master Maintenance for the platform and all products managed Streamline the Master Maintenance process jointly with various stakeholders Review the Master Maintenance platform (BusinessNext) and take up development work to improve the master maintenance process E) Competition Benchmarking for the products managed Review competition offerings for capabilities, features, process, UI/UX and benchmark it to the banks offering Take development efforts to make our offering better than competition F) Query and Troubleshooting for the products managed Resolve queries / bugs reported by users Carry out Root Cause Analysis (RCA) for reported bugs and take corrective action in a time-bound manner.
Skills
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.
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