EDO Relationship Lead Job Vacancy in IQVIA Remote – Updated today

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Full Details :
Company Name : IQVIA
Location : Remote
Position :

Job Description : Reporting to the GH ERM, the EDO Relationship Lead is responsible for the management of outsourced activities and deliverables of one or more supported External Relationship Management Teams (ERMT).
Working within a matrix environment, the Expert EDO Relationship Lead is accountable for all operational aspects of 1 or more ERMTs
Supplier Service or Equipment expert within the assigned services within the ERMTs to drive value beyond cost from Novartis’ external supplier base
Supporting the implementation of the agreed outsourcing strategies within the ERMTs
Responsible for supplier governance, management and issue management/escalation across GDD and cross-divisionally as required (e.g. NIBR, Sandoz)
Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams (CTTs) level
Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
Lead supplier due diligence activities with ERMT(s)
Major Activities
< >Responsible for:Management of issue documentation, escalation, and resolution for matters which cannot be resolved at the CTT level; providing direction to CTTs for service specific standards and trainingDrive root cause analysis of supplier performance issues and look for trending across supplier and service categoryLead ERMT Governance and business review meetings, including documentation and communication of supplier performance, meeting logistics and minutesDeputize for EDO UH in leading and managing ERMT owned activitiesAccountable to maintain appropriate ERMT service-specific content for Study Specifications Worksheet (SSW) templatesFunction as category expert providing expertise and training to EDO Service Leads on category strategy, SSW content and use, service standards, and special considerationsDrive the creation of Novartis standards within a service / functional areaEnsures compliance with all required SOPs and business guidance documentsPromote ERMT supplier strategy; facilitate supplier selection across the GDD portfolioAct as a coach and mentor to Senior EDO Relationship Lead associatesLeadership, as needed, in ERMT audit / inspection readiness activities
< >Provide support for:Process improvement and optimization within Novartis and supplier
Collection and assessment of Key Performance / Key Quality Indicators (KPIs/KQIs)
Training for internal stakeholders on EDO processes and systems
Promoting the EDO agenda across GDD through consistent communication of EDO goals and achievements
Outsourcing initiatives in collaboration with R&D Procurement
Support EDO Relationship lead with award recommendations to CTTs and Global Clinical Teams (GCTs) based on business requirements
Development of supplier management plans within ERMT(s) including appropriate governance structures
Process improvement and harmonization across divisions and functions to ensure compliance with all Novartis policies and procedures
Lead supplier due diligence activities, as required
Timely oversight, completion, and management of assigned supplier qualification and re- qualification requirements
Accountable for quality and completeness of qualification and governance documentation in EDO systems
Manage and maintain due diligence document templates and tools
Key Performance Indicators
< >ERMT(s) meeting business objectivesEDO OpEx savings targets achieved and documented in appropriate systemsSatisfied stakeholders including CTT, EDO management, and suppliersRobust processes to capture and measure the resolution, escalation, and communication of supplier quality/performance issuesHighly integrated and seen as supplier experts within ERMTs, CTTs and Franchise teamsNo deviations to Novartis specifications and Standard Operating Procedures; Supplier due diligence activities (qualifications and re-qualifications) are completed in a timely manner to minimize any delays to study startup timelines and non-complianceContribute to continuous improvements/enhancements to benefit business communityComplete and accurate documentation to facilitate successful internal and external audit / inspections
Job Dimensions
Number of associates:
None
Financial responsibility:
(Budget, Cost, Sales, etc.)
None
Impact on the organization:
Delivery of high quality services and systems to Novartis, as determined by end user satisfaction and KQIs/KPIs.
Minimizing compliance risk to Novartis when using external suppliers.
Optimizing overall supplier performance at all levels. Contributes to GDD savings and productivity targets
Ideal Background (State the preferred education and experience level)
Education
(minimum/desirable):
Minimum of a Bachelor’s degree in a relevant field, such as a scientific or health care discipline
Languages:
Fluent English (oral and written)
Experience/Professional requirement:
10+ years working experience and excellent knowledge of the clinical operation processes and supplier related activities
Excellent knowledge of GxP and ICH regulations
Expert knowledge of clinical trial design and mapping to supplier requirements
Thorough and technical understanding of Novartis specifications for supplier provided services
Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas
Demonstrated partnering across divisions with internal and external stakeholders
Demonstrated root cause analysis, problem solving, and solution generation skills
History of successfully working in a cross-functional global team and proven ability to function in matrix structure organization
Leadership to deliver projects according to required and deliverables
Excellent influencing and communication skills
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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