ID – CUSTOMER SUPPORT (INTERNAL CONSULTANT) Job Vacancy in Believe Jakarta – Updated today
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Full Details :
Company Name : Believe
Location : Jakarta
Position :
Job Description : Company Description
Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.
Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It’s an adventure, a human adventure, and one that is propitious and stimulating for all of us.
Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believe’s mission is to develop labels and artists in the most suitable way, at each stage of their career and development. In all local markets around the world. With respect, expertise, fairness and transparency.
Job Description
Part of our Sales team and based in Indonesia, you will be the local point of contact for our Customers.
Customer Support team member will achieve his/ her mission by providing timely, qualitative and innovative answers with care and transparency using a high level of communication skills.
As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.
You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.
Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
Make sure to give efficient solutions and answers in a minimal delay
Contribute to create resources in our knowledge base to improve the autonomy of our clients
Training & onboarding for Artists and Labels on our tools
Qualifications
Knowledge of Customer Support ticketing system i.e. Zendesk, JIRA etc
Good communication skills
Problem solving mindset
Product knowledge
Attention to detail
Passionate about music and technology
Fluent in English and Bahasa Indonesia
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
This post is listed Under Digital Marketing
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