Index Client Service Analyst Job Vacancy in MSCI Inc Mumbai, Maharashtra – Updated today
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Company Name : MSCI Inc
Location : Mumbai, Maharashtra
Position :
Job Description : Your team responsibilities
MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI’s Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.
The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.
What we will offer you: Depending on your location of your role, you can expect…
Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle-to-work schemes, gym benefits, retail discounts
A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your key responsibilities
Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.
Able to master MSCI Index tools, applications and an usage of MSCI data
Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including
Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
Providing trainings on the usage of our products, tools and applications
Assisting clients with the ongoing usage of our products, data requests
Working with internal departments to ensure all clients requests/inquiries are managed appropriately
Conduct remote and on-site service reviews with clients on a regular basis
Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.
Ensuring current clients are aware of important changes and developments to the MSCI indexes
Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
Perform any other tasks as assigned by line manager
Your skills and experience that will help you excel
Strong Numerate bachelor’s degree in Economics or Finance
2 years experience in client relationship management
CFA is a plus
Fluency in English, another European language is an advantage
Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
How we’ll support you
Coaching, support and encouragement from experts in your team
Access to a wide range of learning opportunities to support your growth and development
Customizable learning journeys to help you navigate your professional development
Transparent performance-based compensation schemes
Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
About MSCI and our teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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