LEAD -CUSTOMER SERVICE (Third Party) Job Vacancy in Danfoss Oragadam, Chennai, Tamil Nadu – Updated today
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Full Details :
Company Name : Danfoss
Location : Oragadam, Chennai, Tamil Nadu
Position :
Job Description : Requisition ID: 24202
Job Location(s):
Oragadam, IN
Job Description
This position will be responsible to process & execute all orders from OEMs i.e Order to Cash and enable customer service to achieve more work in less time
Job Responsibilities
Responsible for all back office sales support job: order handling, receivables follow ups, sales support
Manage customer orders, queries, cases, email, SAP and other mediums.
Work within the larger Customer Service team to support colleagues locally and internationally where needed.
Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
Handling of all Logistics Request with all internal stake holders and global production sites
Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
Support front line sales team in enabling improved service & efficiency.
Handling import, Hi-sea sale orders from customers.
Responsible for creating new customer accounts and upkeep of business database in SAP
Order Follow-up with Partners and sales as per open opportunity.
Prepare Partner Agreements year basis and whenever new partner assign.
Rebate Tracking quarterly and settlement
Identify team competency and defining Training Needs for Team.
BI reporting/ SF reporting
Improve CLI score/ Transaction score
Background & Skills
You can manage own workload and support team to deliver tasks within agreed timelines
Excellent customer care skills (verbally and written)
Excellent communication skills in English & Hindi
Customer focused attitude
SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP
Understanding of typical supply chain / logistics
Used to work under pressure
Commercial Knowledge on terms & conditions
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
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