Manager / Sr. Manager- Client Relationship Management Job Vacancy in MEDI ASSIST INSURANCE TPA PVT LTD Delhi, Delhi – Updated today
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Company Name : MEDI ASSIST INSURANCE TPA PVT LTD
Location : Delhi, Delhi
Position :
Job Description : Monitor outstanding claims, handle and resolve escalations on a daily basisReview response quality of voice or non-voice teams on a timely basis and suggest improvementsConduct trainings to the voice and non-voice team with respect to the policy changes, changes in the portal etc.Interact with internal & external stake holders to ensure customer queries are addressed in a timely mannerConduct Monthly/quarterly governance meetings based on the customer requirement and share inputs on the health of the account (ICR, CPC, CPA details) and communicate to all external stakeholders (insurers, brokers, clients, customers) on a timely basisInteract with the internal stakeholders (enrolment, claims processing, claims receiving team, Service Delivery team, provider network team) on all challenges/process improvements and provide logical solution to all concerns/grievances raised by the customersMonitor and ensure error logs are cleared on a timely basisEnsure timely renewals and act as a bridge between the customer and internal stakeholders to enable support in terms of portal and app development, enrolment etc.Initiating wellness activities/programs for corporates with the help of wellness team and own the program through closureBuild a robust team of account management team. Conduct performance reviews, offer feedback, coach and guide team.Job Type: Full-timeSalary: ₹800,000.00 – ₹1,500,000.00 per yearBenefits:Health insuranceInternet reimbursementPaid sick timePaid time offProvident FundSchedule:Day shiftFixed shiftWork Remotely:No
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