NSP 2LS Engineer Job Vacancy in NOKIA Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : NOKIA
Location : Bengaluru, Karnataka
Position :

Job Description : Job Description:
The IP Routing Services Organization is seeking highly motivated individuals to join the Global IP Network Management Level 2 Support Team support team in supporting the Network Services Platform, or NSP, is a network management system that provides service management functions across multiple network domains.

Responsibilities:
Provide Remote Technical Support for NSP-Network Services Platform and its components to Global Customers.
Interface, develop and maintain strong relationships with external and internal remotely to troubleshoot/answer questions. This will involve accessing the remote sites, reviewing log files, coordinating the duplicating or testing of the issue, gathering traces, logs, files, translations, etc., for critical support, and so on. There will be occasions when this work will have to be performed during the customer site’s maintenance window during their maintenance window time zone.
Assist with debugging complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units.
Ensure external and internal customer trouble tickets tracked are continuously updated and maintained as per the Nokia Process.
Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.

Required Skills:
Hands on experience in providing post sales technical support and troubleshooting products of EMS/NMS portfolio.
Strong expertise in troubleshooting issues related to SNMP including v2 and v3 versions and resolving complex issues raised by customers
Proficiency in troubleshooting applications deployed in Linux environments – RHEL /Cent-OS along with OS knowledge including Virtualized environments.
Strong knowledge of Virtualizations and hypervisor technology (KVM, ESXi)
Knowledge of dockers and Kubernetes.
Working experience of troubleshooting related to processes Kafka, zookeeper, Tomcat and Neo4j etc.
Knowledge of Network Management & API concepts and protocols such as NETCONF, YANG, OpenFlow, SNMP, REST/RESTCONF, XML, JMS
Internet-based applications using HTTP/S, SOAP XML, RESTful
Knowledge of Software Defined Networking & Network Function Virtualization concepts.
Strong expertise on troubleshooting software or Network problems.
Proficiency in operating Lab procedures such as replicating the customer issues, testing the fixes from expertise center etc.
Knowledge on databases like Vertica, DBMS, Postgress SQL.
Any scripting language (shell/Python/Perl) will be an added advantage.
Knowledge on IP/MPLS, BGP, OSPF and other routing protocols is a plus.
Knowledge on Open stack and any cloud technologies is a plus.

PERSONALITY:
Has a “can do” attitude to persist in face of complex work to produce positive results
Excellent English verbal and written communication skills.
Must have outstanding time management skills, be able to handle multiple issues at the same time, and be able to prioritize those issues, so that we meet customer expectations.
Strong Interpersonal and organizational skills.
Ability to articulate technical issues and solutions to internal and external customers.
Self-motivated with proven record as a self-starter.
Very Adaptable with ability to learn new technologies, products, processes, quickly.
Must be willing to provide off hour and holiday support on a rotational basis.

The IPD Customer Support Team is seeking highly motivated individuals to join our team to support Alcatel’s next generation IP Management solution. The 5620 Service Aware Manager provides a complete solution to manage Alcatel’s 7710/7750 Service Routers and the 7450 ESS.

The team is responsible for supporting our 5620 Service Aware Manager . The 5620 Service Aware Manager provides a complete solution to manage Alcatel’s 7710/7750 Service Routers and the 7450 ESS.

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