Player Support Executive (Traditional Chinese) Job Vacancy in PTW (SINGAPORE) PTE. LTD. Singapore – Updated today
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Company Name : PTW (SINGAPORE) PTE. LTD.
Location : Singapore
Position :
Job Description : DescriptionProviding customer support and technical issue resolution via email, chat, social media and other online platforms.To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.Escalating real-time issues to client/supervisor.Translate Traditional Mandarin to English and vice versaReport and minutes writing in Traditional Mandarin and/or EnglishRequirementsEnglish (fluent), Traditional Mandarin (fluent, native)Requires to work on weekends and public holidays with a fixed schedule.Strong in both written and communicating in English and Traditional Mandarin – in order to liaise with Mandarin speaking associatesAbility to deliver excellent customer service quality utilizing soft skillsAble to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting supportAbility to solve and analyse information accurately with appropriate speed and guidelinesTeam playerThose with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experienceJob Types: Full-time, Permanent, Fresh graduateSalary: $1,800.00 – $2,600.00 per monthBenefits:Dental insuranceEmployee assistance programmeEmployee discountHealth insuranceProfessional developmentWork from homeSchedule:Flexible hoursSupplemental Pay:13th month salaryOvertime payPerformance bonusYearly bonusExperience:Customer support: 1 year (Preferred)Work Remotely:Temporarily due to COVID-19
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