Sales Operations Analyst Job Vacancy in MoEngage Inc Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : MoEngage Inc
Location : Bengaluru, Karnataka
Position :

Job Description : About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Key Responsibilities

Well versed in Salesforce.com CRM and its functionalities such as user access, profiles, creating/ running ad hoc reports, creating dashboards, extract data
Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
Frontline Operations Support for the Sales organisation take charge act as a liaison on sales force requests/automation projects
Conceptualize and support implementing business process automations on various sales tools to improve sales team productivity and CRM data quality
Maintain and help run the sales incentive compensation processes
Examine past data and previous trends to help the sales function with identifying any issues with the existing sales process, pipeline, and metrics while finding the best solutions
Working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations
Knowledge of working with 3rd party solutions, or apps in the SFDC environment is desirable (HubSpot, Apptopia, Crossbeam, CPQ, Commission tools etc)
Very good understanding of the sales cycle from the Lead generation process, opportunity creation to deal closure and commission pay-outs.
Keen on understanding the key problem and gather requirements to tackle the issue
Provide first-level support to the end-users, including issue resolution/escalation
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Ability to effectively communicate across departments to define problems and work out solutions with the team members
Keep up to date on new Salesforce features and functionality
Ability to prioritize tasks, identify trends and manage escalations with appropriate status updates and communications with stakeholders.

Qualifications Desired Skills & Experience

3+ years full-time Sales Operations experience in the SaaS Industry
Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
Track record of taking ownership of complex operational requirements, working with data and supporting data based decisions.
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams
Highly proficient in Excel, query tools and other MS office products
Bachelor’s/Postgraduate degree

Why Join Us!

At MoEngage, we are passionate about our team and technology – see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

This post is listed Under  Technology
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