Senior Operations Engineer Job Vacancy in firstlight.ai Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : firstlight.ai
Location : Chennai, Tamil Nadu
Position :

Job Description : About us-

We are technologists at heart, who love what we do.
At Firstlight we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video, and enthusiastic about massive scale and agility. If you get excited about building the future of OTT video and aspire to be part of a high-performing, learning-oriented, and caring culture-you have landed on the right company.

About the role-
Primarily focused on:

Troubleshooting processes and issues
Receiving direction from multiple parties and correlating action items
To prioritize dynamic tasks received during the workday.
Acknowledge, analyze and validate incidents received through other reporting mechanisms such as email, phone calls, management directions, etc.
Collection of necessary logs that could help in the incident containment and security investigation
Escalate validated and confirmed incidents to SOC Analyst
Undertake first stages of false positive and false negative analysis
Track and update incidents and requests based on client’s updates and analysis results
Properly log client requests and change requests
Report infrastructure issues to the support team.
Generate weekly reports and send it to SOC analysts for review

About You—
Experience & Technical Requirements

5+ years’ experience with exposure to OTT Video Engineering, Cloud solutions and to CDN Service/Content Providers
Experience working with multiple monitoring systems (Newrelic, Conviva, telestream, Prometheus, Graffanna) and ability to visualize multiple inputs to single source
Excellent problem solving, analytical, communication and documentation skills
Flexibility to work weekends and holidays including evening or night shifts is mandatory
Advanced User level understanding and experience with various Cloud solutions, cognitive services, Windows, Linux OS, network hardware and protocols, network storage systems, and apache web servers.
High degree of familiarity in Kubernetes based architecture and ability to troubleshoot, analyze the below toolset
AKS, GKE, Cloud monitoring and log analytics systems
Couchbase, My SQL
Oryhydra, Istio, Envoy,
Graduate in computer science and certifications on Computer Systems, Systems Administration, network and storage administration
Experience configuring and utilizing monitoring systems including Telestream, Cloud native services troubleshooting, Zabbix,

ACKNOWLEDGEMENT AND CONSENT

I understand that this application is not an offer of employment and that by accepting my application, (the “Company”) does not guarantee that I will be offered a job. I also understand that if I am offered a job, the Company has the right to make changes to the terms and conditions of my employment, with or without notice, as the Company deems necessary and appropriate. I understand that any future employment is not for a guaranteed period of time and that continued employment is based on the consent of the Company and me and that both the Company and I have the freedom to terminate the employment relationship in accordance with the terms set forth in any offer of employment and applicable law.

I hereby authorize inquiries seeking information and/or verification concerning my educational and employment history and/or criminal background and/or credit and hereby release from all liability, damage and/or responsibility all persons, schools, corporations, governmental agencies or other organizations furnishing information and/or documents regarding my personal information, and, for the purpose of processing this employment application, authorize release of such information and/or documents, including law enforcement records.

I certify that all statements made by me on this application, as well in any employment interviews, are true and complete to the best of my knowledge and that I have withheld nothing relevant to the questions asked in this Application. Moreover, I understand that any false statement, pertinent omission, or misrepresentation of fact may result in refusal of employment or immediate dismissal if employed. My submission of application indicates that I have read and understand this acknowledgement and consent.

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