Senior Program Manager, GrabAds Job Vacancy in Grab Singapore – Updated today

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Full Details :
Company Name : Grab
Location : Singapore
Position :

Job Description : Job Description:
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our Team:
GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients can reach their desired audiences at scale, while driving measurable business outcomes.
We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.
If you are passionate about solving problems, driving programs and workflow standardisations, building the foundation for world class ad operations processes and service standards, contributing to the development of ad products, and joining a highly volatile, fast paced start-up team, we would like to chat with you.
Get to know the Role:
Reporting to the Head of Ad Operations, you will be this role’s right hand lead in initiating, driving and ensuring the successful and timely delivery of all programs that contribute to operational and service excellence, and business objectives. The successful candidate will lead 1-2 program managers and be responsible for the Ad Operations group’s program roadmap, and the development and tracking of success metrics. An ideal candidate is highly driven, fast paced, has strong ad operations knowledge, experience with industry leading ad platforms like Facebook, Google, and DV360, Audience Extension knowledge, and an excellent track record of people, project, stakeholder management, and delivering results for the business.
The day-to-day activities:
Own the entire Ad Operations group’s establishment roadmap, programs includes:
Ad Ops and cross functional workflow analysis, optimisation, design and standardisation
Business, operations and resource review and planning
SLA design and service excellence
Sales enablement
Documentation and training excellence
Operationalising and ensure smooth rollout of new tools, features and ad products
Ad hoc programs, new business and problem solving initiatives
Develop success metrics and communication approaches for programs.
Own overall program plan, development & tracking.
Ensure all programs’ success and timely delivery, and track key results achievement.
Work cross functionally and with individual program leads to ensure successful and timely delivery of programs.
Anticipate, escalate and resolve roadblocks to deliver outcomes within agreed timelines.
Develop and maintain a succinct format for weekly and individual program details and status update, and ensure timely update of program status to relevant stakeholders and management.
Position the Ad Ops team as a proactive, essential and trusted business partner for key internal stakeholders through program management excellence, regular internal alignment and communication on programs progress and statuses.
Hiring, training and developing program management team members.
Inspire excellence, teamwork and maintain high individual and team performance.
Develop performance metrics to drive team performance and business results.
Be an effective point of contact for escalations and communication between the team and internal and/or external stakeholders.
Understand, address and communicate Ad Op team’s key product asks and challenges to Product, Engineering and Analytics teams.
Not be afraid to challenge the status quo and proactively surface issues and solutions, and drive automations, operational efficiency, effectiveness, and service excellence.
The must haves:
8+ years of Program Management and Digital Advertising Operations experience.
1-2+ years of people management experience.
Bachelor’s degree.
Results-driven, highly motivated and fast paced individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
Highly adaptable and resilient.
Resourceful and excellent problem solver.
Excellent oral and written English communication skills.
Outstanding attention to details, organizational and prioritization skills.
Proven ability to work productively and efficiently in an independent setting.
Strong desire to build a world class ad operations team that delivers impeccable service to stakeholders.
Passionate about operational excellence, solving problems, process automation and standardisation, optimizing workflows, initiating process, system, and product improvements, and driving programs to achieve business outcomes.
Ability and desire to train, coach, develop, motivate, bring out the best in team members, and sustain high individual and team performance standards.
Compassionate and collaborative leader.
Strong sense of urgency and commitment to work.
Team Player.
Excellent Microsoft PowerPoint / Google Slides and Excel / Google Sheets skills.
The Nice to Haves:
Experience working with product and engineering teams.
PMP certificate or consultancy experience.
Strong knowledge and experience in ad servers, Ad Tech and supporting Ad Operations teams with technical troubleshooting and problem solving.
Strong knowledge and experience in Audience Extension and DSP operations.
SalesForce, Jira, Zendesk or other ticketing system experience.
Our Commitment:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab:
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.

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