Service Delivery Manager Job Vacancy in Ratnakar Bank Kolkata, West Bengal – Updated today
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Full Details :
Company Name : Ratnakar Bank
Location : Kolkata, West Bengal
Position :
Job Description : Service Delivery Manager(Job Number: 20022022062210)
Description
Job Description – Service Delivery Manager (SDM)
Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines.
Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
Driving key Metrics by :
Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
Maintaining lowest levels of wait-time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity & Daily roistering
Leave planning & Training calendar
Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
Compliance & Risk
Ensure operations, risk control and process adherence at branches
Branch Audit scores
SOAX Audit scores
Fraud prevention
Ops risk monitoring
RBI audits, inspections and incognito visits
Branch Profitability
Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required
Ensure timely recovery of interest and service charges
Capability Building & Manpower Management
Identify training needs
Inculcate self learning culture among employees
Work Locations:|Salt lake Salt Lake Electronics Complex, Block Ep & Gp,Plot No-X1-16, Sector-V,Salt Lake, Kolkata 700091
Job Posting: Feb 24, 2022 | Unposting Date:|Mar 1, 2022
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