Service desk engineer Job Vacancy in Avantor Coimbatore, Tamil Nadu – Updated today

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Full Details :
Company Name : Avantor
Location : Coimbatore, Tamil Nadu
Position :

Job Description : Job Summary
Under moderate supervision, field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures.
Key Responsibilities and Tasks:
Provide in-house IT support to end users via Phone, Email and Chat.
Diagnose and resolve
Virtual / physical desktop support problems. Hardware issues (printer, iPhone/Android configuration and other peripheral devices) Software (outlook configuration, OneDrive, OneNote ,other MS applications.,) Network related issues (VPN, WIFI etc.,)
Install applications and updates through SCCM.
Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
Administer and support user accounts on AD, Office 365 and business critical applications (SAP, Salesforce, QlikView etc.,)
Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure.
Properly route incidents to resolver teams for out of scope issues and maintain updated knowledge base repository.
Identify and prioritize incidents requiring immediate/urgent attention.
Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams.
Handle Identity access management requests through Requests.
Identify and suggest possible improvements on procedures.
Adhere to company policies and consistently achieve KPI targets defined for the process.
Skills, Knowledge & Experience:
Bachelor’s degree in Science/Engineering/Computer Applications.
A+/N+, Microsoft certification is an added advantage.
2 to 3 years of proven experience in providing support to business users on PCs, Printers and end user applications.
Optimistic attitude and tech savvy.
Multi-tasking abilities & time bound performance.
Excellent communication skills and knowledge on fundamental operations of commonly used software, hardware and other equipment.
Ability to diagnose and resolve basic technical issues.
Flexibility to work in night shifts.
Competencies:
Customer-oriented and collaborative team spirit.
Analytical and cognitive thinking.
Process-oriented approach and results driven.
Natural aptitude for troubleshooting and problem solving.
Continual Improvement and Innovation.
DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.
EEO Statement:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

This post is listed Under  Technology
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