Service Manager – Devices Service Management Job Vacancy in Cerence Hinjewadi, Pune, Maharashtra – Updated today
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Full Details :
Company Name : Cerence
Location : Hinjewadi, Pune, Maharashtra
Position :
Job Description : A Moving Experience.
Job Description Summary:
Cerence is looking for an experienced Service Manager to lead its Devices Service Management for turnkey solutions delivered to Tier 1 OEMs. The Service Manager would be responsible for Customer Success and business growth by having laser sharp focus on quality of service, operations and revenue
15+ years experienced professional with core competencies in Services delivery- Business and Technical Operations, Customer relationship management, Change Management and Team management
Lead Support team for the Software Implementation, Change management, , Billing Ops and Process Management
Domain exposure: Internet of Things (IoT), Automobile (Connected Cars) Industry, Cloud Solutions, Carrier Services
Experience of working with Tier 1 Customers in either Automotive or Telecommunications industry with strict SLA and focused end user solutions
Expertise in handling end-to-end implementation of Projects right from inception, requirement specifications, development of all required plans, budgeting and implementation along with testing and post-production issue handling
Effective cost management to improve project and operational efficiencies through automation, implementing standardization and redefining process framework.
Go-getter attitude blended with strong ability to follow-through on commitments makes a customer success champion
Ability to lead, coach, develop and leverage diversified team of professionals towards successful outcomes.
Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
EQUAL OPPORTUNITY EMPLOYER
Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.
All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:
Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
Following security procedures to report any suspicious activity.
Having respect for corporate security procedures to allow those procedures to be effective.
Adhering to company’s compliance and regulations.
Encouraging to follow a zero tolerance for workplace violence.
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