Technical Support Professional – IMS Job Vacancy in IBM Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : IBM
Location : Bengaluru, Karnataka
Position :

Job Description : Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting, to deploying workarounds or fixes. You leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution. You create and reuse knowledge assets and content to promote client self-sufficiency. You coordinate input from Development, Services and Field teams to deliver a technical solution. You collaborate with Development to drive product quality, functionality and usability improvements. You understand the client’s business and technical needs and act as their trusted advisor for successful deployment of IBM products.

Required Technical and Professional Expertise
3+ years’ hands-on experience servicing/managing transactions and/or databases on mainframes3+ years’ experience reading mainframe dumps3+ years’ experience in problem troubleshooting, analysis, and resolutionWorking knowledge of programming languages (Assembler, Cobol, PL/X)Working knowledge of input/output transactional applicationsAbility to analyze system output from system ABENDs (logs, dumps)Able to diagnose problems ranging from coding defects, configuration issues, or performanceExcellent communication and being able to describe findings to both clients and developersWorking knowledge of Customer Relationship Management tools such as Salesforce

Preferred Technical and Professional Expertise
5+ years’ hands-on experience servicing/managing transactions and/or databases on mainframes5+ years’ experience reading mainframe dumps5+ years’ experience in problem troubleshooting, analysis, and resolution5+ years’ experience with programming languages (Assembler, Cobol, PL/X, Python)Prior experience working with IMS and z/OSPrior experience using Customer Relationship Management tools such as Salesforce
Transaction processing, database processing, client facing, problem diagnosis, troubleshooting

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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