UK Tele-counsellor (Remote) Job Vacancy in LifeWorks London – Updated today

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Company Name : LifeWorks
Location : London
Position :

Job Description : Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.LifeWorksLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies – such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada – love to use. LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.Responsibilities· Provide assessments and short-term counselling services using a brief solution focused model.· Consult with other counsellors and supervisors as appropriate.· Refer clients to appropriate internal and external resources as required.· Meet sessional, containment, and other targets as defined by the Clinical Manager CAC· Attend continuous learning sessions, training and case consultations on a regular basis.· Provide telephone consultations related to crisis or assessed urgent situations when required.· Provide clear concise information to clients regarding the EAP Service.· Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.· Complete detailed case notes for all clients and submission of files as per clinical policy.· Must keep up to date on relevant regulatory and legislative developments.· Participate in target/case reviews with clinical supervisor or manger.· Participate in regular team meetings including professional development opportunities, both internal and externally as appropriate.· Must attend regular external supervisions.· Other duties as assigned.Succeeding as a Tele-counsellor will require the following core qualifications, experience and skills: · Completed a minimum of a Post Graduate Diploma in Counselling with 3 years post graduate experience.· Registered membership with a professional association e.g., BACP or equivalent· Previous assessment, Crisis Intervention, and short-term counselling experience· Training/experience in brief solution focused counselling through volunteer, academic or work experience is an asset· EAP and prior telephone counselling experience are assets.· Excellent case management skills and familiarity with community resources· Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.· Good clinical judgement and understanding of your responsibilities regarding confidentiality· Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.· Strong empathy and listening skills· Strong work ethic and professionalism· Computer literacy (MS Word, Excel, Outlook, Internet Explorer, case management software)· Ability to work in a fast-paced environment and to multi-task when needed· Flexibility to work various shifts, weekends, evenings etc. as per business needsAdvantages to Joining Our Team· Ability to work from home permanently, anywhere in the UK (we’ll provide your IT equipment) or work from our Glasgow office when open.· You will receive a robust paid training program that prepares you for your role.· You will receive a permanent position with a competitive benefits package, including 24 days paid annual leave per year which increases to 29 days with your length of service. You will also have 2 extra floating days to use per year, as well as 8 bank holidays.· Pension plan to help you reach your retirement goals.· Private health and dental care plan that fits your individual and/or family needs.· Access to a (third party) confidential, 24/7 EAP helpline.· Access to the LifeWorks app which includes hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more.· Employee referral program – refer a talented colleague/friend/family member to work with us and you could earn a referral bonus if they are hired.· As a company that promotes and invests in its people’s professional and personal development, you will benefit from internal growth opportunities.Job Types: Full-time, PermanentBenefits:Work from homeSchedule:8 hour shiftExperience:post-graduate Counselling: 3 years (preferred)Licence/Certification:membership with a professional association e.g., BACP, etc. (preferred)

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