User Researcher Job Vacancy in LloydsDirect London – Updated today

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Full Details :
Company Name : LloydsDirect
Location : London
Position :

Job Description : User Researcher
Salary: £35,000 – £55,000
About LloydsDirect
NHS prescriptions are complicated. And we want to change that. Driven by an innovative spirit and strong moral compass, we’re on a mission to make NHS prescriptions simple for everyone.
Since 2015 we’ve grown from a plucky start-up to a team of over 200 people – and become the fastest growing pharmacy in the UK. Today, over half a million people use our apps to manage their NHS prescriptions, and our patients rate us as ‘Excellent’ on Trustpilot.
But there’s so much more to do. Because while 1 in 2 adults in the UK has a repeat prescription, only 3.2% of them use an online pharmacy. And we need bright minds to help us change how people manage their medicine for good.
True to our start-up roots, LloydsDirect has a supportive, entrepreneurial culture. We move fast, challenge the status quo, and always try to do the right thing. Sound good? Then we’d love to hear from you.
We are dedicated to creating opportunities and reducing barriers for everyone, we are committed to ensuring that any forms of discrimination or biases are excluded from our recruitment and selection process, performance management and pay, and that promotion and retention is fairly granted across all our operations. We are committed to seeking ‘belonging’, here at LloydsDirect. The space where we represent and understand our diversity, promote and encourage our equality and inevitably create a space where we are all free to grow and demonstrate our talents… a place where we ALL belong.
We especially encourage applications from women, people from the LGBTQIA+ community, people with disabilities, and people from minoritised ethnic groups.

What you’ll do as a User Researcher:
We’re looking for a user researcher to join our ‘Scout’ team. As a user researcher, your role is to work as part of this team, driving product innovation in an ambiguous space, building a deep understanding of users’ problems and turning your research into insights to inform the development of new products. Together with your teammates you will help define the next step on the LloydsDirect journey.
Work closely with Product Managers, Product Designers, Engineers, Data Analysts and Content Designers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential users and how to create a better product that solves their problems and meets their needs.
Own the research for your product team, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and understand the next best step for LloydsDirect.
Plan and run qualitative studies (both remote and in-person), including field observations and interviews, diary studies, concept testing and usability studies for existing and future products.
Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust.
Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate.
Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself.
Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or anything else that is best for the situation.
Collaborate with User Researchers in other product teams to get feedback on your work and continuously improve your research skills.

This role is for you if
You’ve got some hands-on experience with a wide range of qualitative research methods, appreciating their limitations and when to apply them appropriately.
You’ve worked in a multidisciplinary team environment before, where your research has made an impact on the product or service.
You’re comfortable running user testing in a range of different contexts.
You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what ‘just enough research’ means.
You’re a strong communicator. You’re comfortable presenting findings back to different audiences in a way that makes them interested and understand why they should care.
You’re a good facilitator, and have some experience running workshops and team sessions around research.
You value collaboration and are at your best when you’re part of a team.
You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way.
You’re familiar with quantitative research and understand how user research helps shape metrics and drive teams towards success.
You are excited about the prospect of joining a small research team where there is plenty of opportunity to learn, but also to contribute to new ways of doing things.
You’re empathetic, love talking to people and have the ability to strike up a good rapport easily.
Requirements
You have experience of working as a user researcher in a multidisciplinary product team.
You’ve taken ownership of a research project end to end, from identifying any need for research, to delivering findings and those findings having impact.
You are willing to work from our office in Shoreditch, East London when required (about 1 day a week) and to travel occasionally to our warehouse in Perivale, West London.
You are willing to travel to our users to conduct research when needed.
Benefits
LloydsDirect is a fantastic place to work with a mission that really makes a difference. Along with a competitive salary, our people benefit from:
25 days of annual leave
£500 budget for home office equipment
£500 per year learning and development allowance
£350 per year physical wellbeing allowance to spend on gym membership, dance classes, etc.
enhanced maternity pay (13 weeks) and paternity pay (6 weeks)
cycle to work scheme
private dental insurance
life assurance
travel loan
regular yoga classes
Headspace app
dog-friendly office (Shoreditch only)
summer and Christmas parties
regular online and in-person socials

Our interview process
We know that applying for a new job takes effort, and we appreciate every application we receive. However, as we receive a large number of CVs and portfolios, we’re unable to respond to all applicants.
If you are invited to interview, here’s what you can expect.
The first stage of our interview process is a screening call with our dedicated internal talent partner. This is a great opportunity to have any initial questions answered!
If that goes well we’ll arrange a video call with Francesca, Lead User Researcher (the hiring manager) to talk through your experience in more detail. This is also a great chance for you to learn all about how research at LloydsDirect works.
If that goes well then you’ll go through to meet more members of the team through a Values and Technical interview. The values interview will be with people who work in the technology team and will be a chance for them to understand your values, as well as for you to understand LloydsDirect’s values. It’s also a great time to find out what it’s like to work in the wider tech team. The technical interview will be with Abi, User Researcher and Mike, the product manager for the Scout team, and this is where you will walk them through a project end to end to show them how you approached it.

If you have an individual need for an adjustment to our process, please let us know so we can talk about how we can best support you and make any adjustments to the interview process.

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