Academic Coordinator Job Vacancy in APG Santacruz, Maharashtra – Updated today

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Company Name : APG
Location : Santacruz, Maharashtra
Position :

Job Description : Note: This is an in-person position, based out of our office in Santacruz West.The Academic Coordinator is responsible for the student experience at AP Guru. The Academic Coordinator is the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with internal stakeholders to ensure smooth completion of services and high client satisfaction.The key focus of a Academic Coordinator is to build relationships both internally and externally and to communicate effectively to maintain trust and strong collaboration. Academic Coordinators are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes.Customer Relationship managementServe as the bridge between family and tutors, keep parents updated about the progress and results of their studentHelp troubleshoot families’ questions and concernsProactively initiate communications with students, parents and internal team members as required to check in, update on progress, support students to stay on schedule with milestones and ensure client satisfactionBe the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their enquiries concerning academics and the delivery of AP Guru servicesEngage in conflict resolution and handle complaints as the main point of contactInternal CoordinationCoordinating and allocating students and tutors in conjunction with the Management team.Closely check up and monitor student performance to ensure measurable outcomesShare student/family’s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolutionConduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team towards student successOperations and ongoing improvementMonitoring and reporting on student progress and strategically intervene where necessary for the benefit of the studentIdentify and highlight opportunities for service improvement and assist in the implementation of the same to ensure present and future needs of clients are metStay up-to-date with standardised testing schedules and registrations to advise relevant stakeholders and support students as requiredRequired Skills:Passion for education and student successGood English and communication skillsExtremely detail oriented and diligentRespect deadlinesMust be proactive, trustworthy, and have an impeccable work ethicBeneficial: Prior relevant knowledge and experience in education/ mentoring ; Knowledge of college admissions and international education systemsJob Types: Full-time, Regular / PermanentSalary: ₹30,000.00 – ₹35,000.00 per monthSchedule:Fixed shiftSpeak with the employer+91-XXXXXXXXXX

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