Account Planning Manager Job Vacancy in Webhelp Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Webhelp
Location : Gurgaon, Haryana
Position :

Job Description : Job Advert
Is this the moment you smash your goals? Webhelp has a fantastic opportunity for an Account Planning Manager to join our team. You will support the design, delivery and implementation of shift strategies that are workable for our people, cost effective and deliver people at the right times.

Advance your career with our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

Using your extensive knowledge of end-to-end Workforce Management (WFM) planning processes within a BPO environment, you will strive to find better ways to do things. With a focus on planning improvements, you should have the ability to analyse trends in data to identify and drive improvement initiatives.

If you think that you have what it takes then take a leap and apply today!

What you’ll be doing
Taking ownership of the entire WFM lifecycle including forecasting, capacity planning, short-term scheduling and real-time delivery ensuring optimal staffing and performanceMaintaining an understanding of initiatives impacting the workload and making adjustments accordinglyOverseeing and maintaining the WFM platform utilised for forecasting and schedulingManaging capacity plans and recruitment training to ensure maximisation of revenue and business growthPromoting and fostering growth within the WFM Department by providing opportunities for learning, mentorship and developmentEnsuring appropriate forecasts and account for growth due to seasonal variations and special eventsMaintaining events calendar including site wide meetings, huddles, outbound call campaigns and marketing email blastsEnsuring that impacts to the business are captured, analysed and recommendations on staffing are delivered in a timely mannerEstablishing a statistical baseline forecast for all departmentsCommunicating the forecasted workload, changes, assumptions, inputs to the Senior Leadership TeamProviding analysis, thought leadership and strategic consulting with relevant leaders by considering enterprise initiatives, trends, capabilities as well as providing real-time information, recommendations and solutionsCoordinating the consistency of Workforce guidelines and best practices
Performs system administration duties as needed for the Workforce Management system, Schedule Planner, Real Time Adherence, etc. Helps the Contact Centers’ Workforce Teams in maintaining workforce systems, including user access and system performance
Leading or facilitating corporate level projects, teams and initiatives

What you’ll need
Graduate or aboveMinimum 8 years’ WFM experience in all domains of forecasting, capacity planning, short-term scheduling, real-time reporting and analyticsAt least 5 years’ team handling experienceCurrently in a Manager role or at least 3 years’ experience as an Assistant ManagerClient Relationship prior experienceWorkforce tool knowledge such as Teleopti, IEX, Aspect or Blue PumpkinAbility to coordinate and balance numerous tasks in a time-sensitive environmentExcellent communication, leadership, presentation, mathematical, logical, analytical and problem solving skills with strong attention to detail.Automation and MS Excel skillsExposure to statistical tools such as Regression or Predictive AnalysisWorking knowledge of VBA or SQL

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.
Job Reference: IN01068

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