Analyst, Biztalk Operations & Support Job Vacancy in Ralph Lauren Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Ralph Lauren
Location : Bengaluru, Karnataka
Position :

Job Description : Position Overview
Participate in the operational support of EAI / Integration in Microsoft technologies for Asia Pacific.
Essential Duties & Responsibilities
Provide support and solutions to EAI / Integration in Microsoft technologies.
Becoming a functional master of EAI / Integration in Microsoft technologies.
Provide daily hands-on production support on the Integration applications, ensuring issues are followed up and resolved in a timely manner.
Adopt the Ralph Lauren APAC support model and liaise with Helpdesk, RL IT teams and business teams to understand Integration issues and provide solutions
Manage incidents in the ServiceNow tool and ensure information is maintained promptly and accurately
Identify recurring issues and work with RL IT teams to provide workarounds and permanent solutions.
Provide regular status updates and statistics of production issues to RL support leadership and teams. Communicate risks, issues, challenges and status/progress of the issues
Provide technical architecture subject matter expertise for the RL support teams
To promote regular dialogue within IT and the business to share knowledge and field experiences in order ensure continuous improvement of support and services through alignment with business directions and strategies.

Experience, Skills & Knowledge
Relevant years of experience and in-depth knowledge of EAI / Integration in Microsoft technologies
Experience in providing production support to business users would be an advantage
Experience in working with various counterparts in different locations and time zones
Experience with different integration architecture
Experience in working on the cloud-based platform
Experience in HTTP/HTTPS protocol, web services and use of web servers
Experience in Microsoft Enterprise Integration Platform BizTalk server and Azure integration services (Logic apps, API management)
Development experience using Microsoft Biztalk, .NET, XML, ASP, Javascript, WSDL/SOAP/XML and REST/JSON
Good knowledge of EDI, IDOC or different type of interface format
Good knowledge of integration design patterns and service-oriented architecture.
Good written and spoken English with strong communications and interpersonal skills
Process Improvement/Re-engineering experience
Membership of relevant professional institution

Analyst, Biztalk Operations & Support

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