Automation Engineer Job Vacancy in Genesys Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : Genesys
Location : Chennai, Tamil Nadu
Position :

Job Description : Job Description
Job Title: Automation Engineer
Department & Team: Customer Success Digital Transformation
Job Reports to: Team Lead, Senior Infrastructure Systems Engineer
FLSA Status: Exempt
Job Summary
The Automation Engineer role is responsible for understanding the configuration and deployment of virtualized cloud technologies. Works with other business units to recommend and implement technical solutions that meet established objectives. Assists in providing online and desktop support for students and Customer Success Digital Transformation team members. Collaborates across teams to ensure communication and project plans are developed and executed in a professional manner. Identifies and streamlines both people and technological workflows and processes within and across teams.
Major Responsibilities/Activities
Provide automated solutions for current workflows to improve efficiency and replace current manual processes.
Provide high level support; resolve problems and answer questions related to operations and contact vendor support, when necessary, to resolve problems and/or outages.
Use automation tools to deploy Windows and Linux virtual machines and in cloud environments.
Use automation tools to deploy OS and application-level configurations and updates.
Design, build, optimize, document improvements to current processes.
Ensure compliance with defined SLAs, licensing and development, maintenance and testing of disaster recovery and security plans for relevant systems.
Function as part of team to provide a high level of service.
Maintain effective change management policies and practices.

Minimum Requirements
B.S. Degree in CIT, CS, or other related fields; or 4 years equivalent experience.
Minimum 3 years’ experience with cloud technologies.
Minimum 3 years’ experience with system automation.
Minimum 3 years’ experience with REST based APIs and other current web-based technologies.
Experience with Ansible or other automation tools.
Knowledge and experience working with VoIP telephony systems.
Excellent oral and written communication skills.
Ability to work independently, take initiative, be proactive and resourceful.
Ability to provide clear documentation of processes and technologies.
Creative and critical thinking skills.
Flexible and adaptable.

Work Context
Communicates regularly with colleagues and management
Uses computer frequently
Works some nights and weekends
Moves objects weighing 50 lbs.
Travels 20-30% to Genesys locations, including international locations

About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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