Coordinator; Student Experience, Nations and EDI Job Vacancy in The Open University UK Milton Keynes – Updated today

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Full Details :
Company Name : The Open University UK
Location : Milton Keynes
Position :

Job Description : Unit : Faculty of Arts and Social Science (FASS)

Salary : £27,924 to £33,309

Location : Milton Keynes

Please quote reference : 19030

Permanent, Full Time. Flexible working patterns will be considered.

Closing Date : 14 March, 2022 – 12:30

Change your career, change lives
The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.
The Faculty of Arts and Social Sciences deals with the full range of human experience. Intrinsically interdisciplinary in approach, the Faculty produces cutting-edge research that informs our world-class teaching and inspires our students, academics, and the general public.
The role
An opportunity has arisen for an important new role; Coordinator, Student Experience, Nations & EDI in the Open University Faculty of Arts and Social Sciences (FASS).
The role holder will directly support the Manager, Student Experience & Nations and Manager EDI, but will initially report directly to the Senior Manager Student Experience & Nations.
The role-holder will be responsible for a variety of tasks including (but not exclusively):
The receipt, allocation, follow-up and turnaround of all Faculty Stage 1 complaints & Stage 2 Academic Appeals.
The receipt, coordination, allocation and QA of Academic Conduct (plagiarism) cases, following strict policy and procedures to meet agreed service levels.
Tracking and monitoring of the workload of contracted Academic Conduct Officers and reporting regularly on workload capacity and anticipated demand.
Assisting with the running of networking and training opportunities for Staff Tutors.
Engagement with Equality, Diversity and Inclusion (EDI) priority activities as required.

Skills and experience include:
General secondary education to at least ‘A’ level or equivalent.
Experience within a customer service or complaints environment and an interest in
how to strive to enhance the OU student experience, and
how best to address if things do not go to plan for students.
Excellent spoken and written communication skills and confidence in disseminating information to others via contribution in meetings and via presentations.
Ability to build rapport with colleagues across all grades and levels.

The full summary of duties and skills required for the role can be found within the Job Description below.
If you would like to discuss the application or recruitment process before making an application, please email Resourcing-Hub@open.ac.uk or contact Donna Elstob on donna.elstob@open.ac.uk.
What you get in return
We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.
We also offer a great range of benefits that support our employees and their families for the long term. Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.
How to apply
Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link below. Applications submitted via 3rd party websites will not be considered.
Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.
To apply for this role please submit the following;
CV
Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.
The above documents will need to be submitted as one attachment during the application process, please include the personal statement followed by the CV in this document.
To ensure your file is uploaded to our system correctly, please make sure your document is saved with the following file name as appropriate to the vacancy you are applying for: 19030, surname, first initial.
You will need to have your documents ready ahead of submitting the electronic application.
APPLY NOW
Closing date: 14 March, 2022 – 12:30
You will receive updates regarding your application from resourcing-applications@open.ac.uk. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.
You can view your application communications on the Candidate portal.
Please note: If you have not heard from us within 2 weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.
Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

Email : Resourcing Hub
The Open University is committed to equality, diversity and inclusion, which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all our staff can reach their potential and attract diverse candidates. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.
We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity.

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