Director Job Vacancy in Visa Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Visa
Location : Bengaluru, Karnataka
Position :
Job Description : Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The technical leader will be responsible for:
Provides leadership to 2 – 3 Application Support teams and ensuring the team meets all service level agreements and team objectives.Drive improvements around customer experiences by reducing Incident response and resolution times and by communicating upfront on changes/releases and impact to availability for all supported services.Drive continuous improvements projects around change/release management to minimize customer impact due to changes. Do deep dive analysis around incidents and derive Root Cause Analysis that would result in driving incidents count down and reducing overall MTTX .Setup comprehensive Incident/Problem management practices across support teams.Build tools to improve operational efficiency by proactively capturing issues, increase predictability and drive automation within team to reduce manual work load.Establish standards for the design, architecture and scalable disaster recovery plans across multiple applications and services.Provide guidance to less-experienced team members. Review and evaluate incidents/releases worked by junior members to ensure we adhere to SLAs and improve overall availability of our applications.Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Qualifications
Qualifications
Experience in managing large enterprise applications with stringent SLA goal and 24×7 global delivery model.Significant experience with application support organization working in 24*7 environment, driving high availability.Excellent analytical and problem solving skills with a strong automation mindset.Strong Software Engineering background is required with a good understanding in multi-tier enterprise architecture.Strong Understanding of Infrastructure components like Systems, Virtual Machines, Database, Middleware, Storage etc.Hands-on experience with application development/application support/performance tuning in Java, Microstrategy, Oracle, DB2 and UNIX platformsUnderstanding of Big Data Technologies (Map Reduce framework, Pig, Hive, Hbase) and Hadoop administrationKnowledge of monitoring tools, alert escalation, customer management etc.Good written and verbal communication skills. Ability to effectively communicate the logic and implementation plan to team members & managers.Bachelor Degree with minimum 12+ years of experience in Operations/Infrastructure/Software Development
Additional:
Good Presentation SkillITIL certification desired.NET experience is a plus
Additional Information
Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
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