IT Software Support Engineer II Job Vacancy in Stefanini, Inc Hyderabad, Telangana – Updated today

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Full Details :
Company Name : Stefanini, Inc
Location : Hyderabad, Telangana
Position :

Job Description : This position is responsible for the effective operation of Stefanini’s hosted applications from Broadcom CA Technologies.
Specifically, the candidate will be supporting hosted instances of CA Service Desk Management.
A successful candidate will have at least 1 year of hands on administration and support of an ITSM platform such as CA Service Management, ServiceNow, Cherwell, EasyVista, etc).
Training will be provided by Stefanini for CA Service Management
Duties will include to:
Provide level 2 and level 3 support for the application with assistance from the software vendor.
Perform routine system maintenance on the hosted applications on accordance with Stefanini ITSM policies and procedures. For example:
Make necessary data configuration changes to the application as requested by projects or external customers.
Monitor load and system error reports.
Maintain and control high quality standard of supported applications.
Answer questions on application features.
Suggest enhancements and provide feedback to the development team.
Write and maintain up-to-date documentation related to the application administration.
Respect Stefanini procedures in terms of Change Management, and other ITSM processes.
Assist Projects and development team in QA and UAT Phase.
Provide training to end-users as needed.
Specific training for CA Service Management will be provided.

Bachelor’s degree is considered an asset, but not required.
1 year experience in an IT environment supporting an ITSM system (for example, ServiceNow, Cherwell, ManageEngine, EasyVista, etc.)
1-2 years’ experience support web based applications.
Understand logic and database structure.
Ability to work in a team environment as well as independently.
Proven ability to remain flexible in a changing environment.
Knowledge of programming languages (and Web technology such as POWERSHELL, PERL, PHP, JAVA, XML, (X)HTML, JAVASCRIPT, and additional languages such as .NET, ASP, C# and SQL database language) is an asset, but not strictly required.
Fluent writing and speaking skills in English (fluency in French and/or Portuguese not required but is considered an asset).
At least 1 year of experience in a call center environment providing tech support is an asset, but not required.

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