Matron – Patient Experience and Engagement Job Vacancy in Nottingham University Hospitals NHS Trust Nottingham – Updated today
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Full Details :
Company Name : Nottingham University Hospitals NHS Trust
Location : Nottingham
Position :
Job Description : Job overview
An exciting opportunity to join the corporate nursing team to manage, lead and develop the PALS service, carer and patient engagement function at the Trust. The post holder will lead on all aspects of the service co-ordination and delivery which includes PALS management, as well as carer and patient engagement across the Trust. The post holder will ensure compliance with national standards for PALS management.
The post holder will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties/Departments are using PALS carer, patient engagement feedback to provide optimum quality and experience of care in line with national healthcare standards. The post holder will provide strong clinical leadership within corporate nursing and the patient experience team and be highly visible and accessible to staff, students and other learners. Leading by example he/she will drive up standards patient experience and engagement and have the authority to get the essential components of this right for staff ensuring quality in patient experience and engagement.
Main duties of the job
The post holder will manage, lead and develop the PALS service; carer and patient engagement function ensuring service provision meets all statutory obligations and mandatory local/national objectives.
The post holder will lead on all aspects of the service co-ordination and delivery which includes PALS management, as well as carer and patient engagement across the Trust. The post holder will ensure compliance with national standards for PALS management.
He/she will be an expert resource and will be responsible for ensuring compliance with local and national performance targets for PALS, carers and patient engagement whilst coordinating the Trust’s response to relevant external bodies.
The post holder will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties/Departments are using PALS carer, patient engagement feedback to provide optimum quality and experience of care in line with national healthcare standards.
The post holder will also be responsible for the development co-ordination, management and oversight of a carers service and oversee the Trusts Visiting Policy and patient engagement functions.
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert
Working for our organisation
Employees are expected to take all reasonable steps to look after both their physical health and mental health. To support employees to achieve this NUH offers a wide range of health and wellbeing activities and interventions. The full programme can be viewed at on the staff intranet.
Line managers are expected to encourage and support staff to look after their health and wellbeing, including the release of staff to attend health and wellbeing activities and interventions.
Detailed job description and main responsibilities
Manage, lead and develop the PALS Team. Provide strategic leadership and developmental opportunities to ensure responsiveness to internal/ external need.
Ensure the services within this remit perform positively against internal and external measures, actively identifying potential risks and proactively problem solving them to maintain compliance.
To offer comprehensive advice, guidance and support to staff from both within the patient experience team and other services across the organisation in relation to the patient experience agenda.
Oversee allocated work processes of responsible staff to ensure quality assurance. Support staff to develop, respond and react to the needs of the organisation.
Regularly review the administrative workforce of the team to ensure it has the right numbers and the right level of knowledge, skill and expertise to deliver services in the most effective and efficient way.
Ensure that all managed staff in the team are regularly appraised and have a Personal Development Plan which supports the Trust’s strategic objectives.
Ensure managed staff in the team work within the requirements of the European Working Time Directive.
Prompt a culture where staff feel empowered and accountable for the service improvement at local level.
Ensure correct utilisation of appropriate trust Human Resources policies and procedures.
Maintain appropriate systems for measuring and evaluating aspects of staff training and development.
Lead service development/ review of policy, process and strategy.
Contribute to the overarching directorate policies, protocol and vision as required. Support directorate improvement by participating in senior management engagement and identifying changes to streamline process.
Person specification
Training & Qualifications
Essential criteria
Qualified Clinical Practitioner Registered with appropriate regulatory body (NMC. HPC, GMC)
Expert knowledge of Patient Experience and Engagement Agenda’s and good general knowledge of PALS Services
Desirable criteria
Experience of working across organisational and professional boundaries in the development of healthcare services
Experience
Essential criteria
Extensive experience of Patient Experience and Engagement Agenda’s
5 years post registration experience including management and leadership experience
Desirable criteria
Project management experience
Knowledge of PALS, Complaints, Carers and Patient Engagement Management
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. Whilst Covid-19 vaccination is not a condition of employment at this present time unless you work in a Care Home facility, we continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£45 for enhanced and £28 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
This post is listed Under Healthcare
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