Senior Analyst, IT Service Operations: I6 Job Vacancy in Dell Technologies Hyderabad, Telangana – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Dell Technologies
Location : Hyderabad, Telangana
Position :

Job Description : Senior IT Service Operations Analyst
Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
Join us as a Senior IT Analyst on our IT Service Operations team in Hyderabad, India to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Analyst, IT Service Operations, you will be responsible for providing L1/L2 production support for large enterprise systems and
applications and with opportunities to work on Site Reliability Engineering initiatives. You will work with Sales Operations team from different
regions on providing solutions for any issues, incidents, requests and tasks on Sales applications and tools. You will be making use of
different monitoring tools like Catchpoint, Splunk, RiverBed, etc., in addition to analytical skills to proactively identify any issues.
You will:
Investigate, diagnose and resolve incidents to restore a failed IT Service as quickly as possible and within the specified SLA .
Document troubleshooting steps, service restoration details and create knowledge articles as required.
Apply business impact analysis techniques to evaluate impact of high severity problems, or potential impact of proposed changes.
Participate and act in lead in critical/major incident management (Sev 1 & 2), problem management and change management processes.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
3+ years’ experience in technology domain in large enterprises which includes 2 Years’ experience in Production Systems Monitoring and Systems Engineering from support perspective using ServiceNow or similar tools.
Experience in production support or Site Reliability Engineering in problem solving Production issues in large enterprises and/or Experience L1/L2/L3 Support, Incident Management, Problem Management, Root Cause Analysis.
Experience in Salesforce (Classic/Lightning) domain.
Experience in various R-DBMS tools and exposure to full stack development on Microsoft .Net and related platforms and/or programming skills .
Ability to work in shifts.
Desirable Requirements
Experience in proactive monitoring of production infrastructure of distributed systems in a large enterprise setup on tools like Catchpoint, Riverbed, Splunk, Mongo DB Admin.
Knowledge of client/server networks.
ITIL v3/v4 certification.
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: March 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company