Senior Content Marketing Manager Job Vacancy in Hiver Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Hiver
Location : Bengaluru, Karnataka
Position :

Job Description : About Us

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best known companies in the world to provide attentive, empathetic and human service to their customers at scale.

At Hiver, we obsess about being world class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We have worked hard to build a work environment that is invigorating, creative and positive. We love working with people who own and love what they do, and we are serious about making sure that everyone who works at Hiver finds the work that they do enriching and satisfying.

Opportunity

We are looking for a senior content marketing manager to oversee and drive all content marketing initiatives for Hiver. This role requires a multi-skilled professional whose experience ranges from creative writing and editing, content distribution, campaign development, strategy creation, analytical thinking, and collaboration.

In this role, you will be responsible for conceptualizing and directing the overall content strategy and editorial calendar for all of Hiver’s owned content channels – blogs, case studies, research reports, ebooks, guides, videos, and social media. You will work closely with our internal team of content marketers as well as cross-functional stakeholders, external agencies, and freelancers.

The ideal candidate for this role is someone who has a knack for crafting and executing unique content ideas and strategies that can communicate Hiver’s story in a compelling and engaging way. You should have a keen eye for detail and an ability to work on multiple deadline-driven projects.

Responsibilities

Develop and oversee the entire editorial calendar for Hiver across all owned channels and constantly work to improve the brand’s positioning and story.
Oversee and execute the overall content strategy by working closely with Hiver’s content marketing team, cross-functional stakeholders, and external partners.
Oversee the editing for all of Hiver’s content and conduct routine checks for hygiene, quality, and relevancy.
Identify and document the latest trends and developments in the ‘customer service’ domain by conducting routine research and regularly engaging with industry leaders and practitioners.
Work closely with the team to identify and execute strategies to effectively distribute Hiver’s content and thereby, increase engagement.
Regularly review and optimize content performance
Plan, collaborate and oversee large-scale brand campaigns with multiple internal and external stakeholders.

Requirements

BA in marketing, communications, or journalism preferred.
4 to 5 years of experience in content marketing with at least one year in B2B SaaS organizations.
Extensive knowledge of SEO, branding, content flywheel
Passion for writing, solid editorial instincts and a distinct perspective on what qualifies as “good content”.
Experience designing content campaigns (strategy, measurement, content calendar, etc.)
Ability to communicate with internal and external stakeholders and distill complex, highly technical concepts into digestible content.

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