Senior SalesForce Administrator, Marketing Operations Job Vacancy in OpsRamp, Inc. Bengaluru, Karnataka – Updated today
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Company Name : OpsRamp, Inc.
Location : Bengaluru, Karnataka
Position :
Job Description : About Us
Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern
SaaS platform company that’s just entered its next stage of growth with new investment
from Morgan Stanley, HPE, and Sapphire Ventures. We’re disrupting the $28 billion-
dollar market of IT operations management, fundamentally changing how IT teams
support the business through infrastructure management.
As one of Forbes’ Top Cloud Computing Companies to Work For, our mission is to
simplify and transform IT operations. OpsRamp is an IT operations management
(ITOM) platform that allows enterprise IT teams and managed service providers to
control the chaos of modern digital infrastructure. We do this through hybrid discovery
and monitoring, event and incident management, remediation, and automation,
powered by AI. We help our enterprise and MSP customers avoid costly outages and
performance issues that result in lost revenue and productivity.
Overview
The Senior Business Analyst, Marketing Operations position is a critical role
within the OpsRamp Marketing Team. You will be part of the Global Marketing
Operations team, a fast-paced, highly technical, and innovative team pushing the
boundaries of SaaS marketing. Our ideal candidate has deep Salesforce executional
skills with the ability to learn fast, operate with excellence, and sweat the details.
Responsibilities:
Serve as primary system administrator for our Salesforce.com environment with
50+ users. Manage upgrades, maintain SFDC data feeds, and handle integrations
such as CPQ, HubSpot, ZoomInfo, Gainsight, and Salesvue.
Implement technical solutions within Salesforce using, custom fields and objects,
layouts, formulas, workflows, process builder, and validation rules.
Assist sales leadership in building out reports leveraging Tableau CRM (Former
Einstein Analytics) and Lightning to help track SaaS metrics around leads,
opportunities, and closed business as well as field productivity and trends.
Solid understanding of Salesforce data model to support BI team in building
Dashboard and reports.
Experience setting up Lead to Quote, Campaign and Opportunity entities.
Manage lead assignment rules, security, users, roles, profiles, hierarchies, groups,
queues, and other Salesforce setup options, as necessary.
Extensive knowledge on Marketing and sales metrics and ability to build reports
and dashboards in SFDC.
Provide day-to-day support and problem resolution, including managing
bug/feature request queue, troubleshooting and escalating issues when needed,
and documenting and improving processes.
Create and maintain documentation on processes, application configurations and
help-related materials for users as our SFDC instance.
Manages all new user set-ups and deactivation, including transferring ownership
of accounts/contacts/opportunities for deactivated users.
Experience with Salesforce CPQ, a plus.
Requirements:
8+ years of experience in global marketing / Sales automation. Well versed with
B2B marketing & Sales, with enterprise IT as the primary audience.
Certified Salesforce Administrator/Platform 1 Developer preferred.
Strong experience in managing Salesforce CRM – both Sales and Marketing.
Solid expertise configuring, testing, and trouble-shooting configurations across
all modules within SFDC.
Explain and educate team members on how CRM works using best practices and
for operationalizing campaign strategies.
Implement and manage salesforce governance processes.
Strong problem solving and analytical skills with the ability to execute in a fast-
paced environment.
Highly organized and detail oriented with the ability to juggle complex projects at
the same time.
Meet deadlines and work collaboratively across different time zones in a fast-
paced, loosely structured, highly dynamic environment.
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