Senior Service Delivery Specialist – Information Technology Job Vacancy in Signant Health Hyderabad, Telangana – Updated today

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Company Name : Signant Health
Location : Hyderabad, Telangana
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Job Description : #SHINHPRole Overview: -1. Incident management – Providing IT support for the global end user community, including remote workers this is at all operational levels including executive team support. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.2. Mentoring, training and knowledgebase management – Provide coaching and mentoring to new members of the service delivery team. Create develop and review a service relevant knowledgebase for user self-support.3. Project participation & task leadership – Work within assigned teams for projects relating to the development or maintenance of existing services, drive deadlines and changes within projects to ensure they are delivered in a timely manner. Serve as a point of contact for the capture of new demand to be reviewed as projects.4. Security and Compliance – Work with the service security team via incident logging to ensure all end user devices are kept compliant. Report on trends or escalated issues to better inform the security and leadership teams.5. Service ownership – Including service design, testing and documentation, you will be required to serve as an escalation point for all issues pertaining to one or several owned services within the service catalog. This includes the road mapping and development of that service.6. Communication & Escalation – Serve as an escalation point and ensure timely resolution of personal computing issues. Assume ownership of, report and communicate local and service wide outages. In the absence of the service delivery manager, ensure SLA’s are adhered to and a balanced workload is achieved.7. Site & Logistics Management – Maintain physical sites with regards to IT inventory, stock levels and recycling. Co-ordinate with vendors to ensure end to end shipments are arranged in a timely manner.8. Hardware & Software purchasing – Work with pre-approved vendors to arrange purchase of stock items for both hardware and software. Assist in license allocation reviews and make sure new software demand fits within guidelines.9. Travel as necessary10. Other responsibilities will be assigned as required.Knowledge, Skills & Attributes1. Associates degree in computer science or communications.2. Minimum of five years’ experience in IT support, additional experience in leading a support team.3. Knowledge of Azure active directory, Bitlocker and Defender ATP. Microsoft operating systems (Windows 10, Server 2012/2016/2019). Mac OSX4. Knowledge of office 365 environment including Email, SharePoint, Teams and Onedrive.5. Familiarity with deployment of smartphones (Android/iOS).6. Understanding of ITIL concept, processes, and terminology.7. Strong training development skills, being able to communicate complex technical matters in an easy to understand way.8. Must be able to deal effectively with all levels of the organization.9. Must be a team-oriented person with good communications, interpersonal skills and willingness to learn and grow.At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.Job Types: Full-time, Temporary, Contract

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