Senior Software Analyst Job Vacancy in Technicolor Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Technicolor
Location : Bengaluru, Karnataka
Position :

Job Description : Company Description
Technicolor Creative Studios is the division with Technicolor, which contains Technicolor’s world-leading Visual effects and Animation brands such as MPC, Mr. X, The Mill, and Mikros.
Technicolor’s brands have worked on the spectacular scenes and tiny details that make movies, advertising campaigns and Animation movies genuinely mind-blowing. We’re the people behind the effects in countless blockbuster films like The Lion King, The SpongeBob Movie: Sponge on the Run and advertising campaigns for clients such as Samsung, Audi, Nike and Apple. We are continually looking for the best talent globally, enthusiastic people who come in every day to be a part of some of the industry’s best work.
Technicolor’s artists are wildly creative, uber-talented and passionate about the possibilities of VFX, Experiential, Animation and Technology. When you join the team, you’ll be working with and learning from the most skilled people in the business.
Technicolor Production Services is the division that contains our world-leading Visual effects and Animation brands such as MPC, Mr X, The Mill, and Mikros. Key to the success of our division and its brands is winning the war on talent through acquiring and growing a community where artistry meets technology.

Job Description
We are hiring a Senior Software Support Analyst (7+ Years), for our Bangalore services and technology solutions team. You will be part of a team that provides global support (24*7) to our artists and engineers in our worldwide studios.
Technicolor has been a global leader in visual effects for over 25 years, delivering some of the most technically challenging and widely recognized movies in production today. This opportunity allows you to be directly involved with Development and Production teams.
As part of our engineering organization you will collaborate with developers, understand production workflows, and pipeline. By working with the artists, you will help bring solutions to ensure our our teams have a successful delivery, as we create the next award winning imagery in the visual effects industry.
Primary Responsibilities:
Work with Artists and software developers globally, providing prompt front-line technical support for all newly submitted tickets
Identify and provide solutions to problems reported by users to resolve their issues, working with development team(s) to investigate and escalate issues when applicable
Serve as a liaison between the artist and development team(s) to effectively convey and prioritize customer requests and concerns
Develop and maintain the support team’s playbook, documentation and customer knowledge base
Mentoring junior resources in the team
Help/Mange with new/ongoing defined processes as needed.
Help in improving internal/external communication with stakeholders.
Act as Shift Leads and guide the team as per inflow of tickets during their shift to balance the work.
Play crucial role during Major Incidents
Help in overcoming existing challenges by sharing suggestions from prior experiences.
Explore more in Domain/Technical knowledge and guide the team.
Identify the risks/issues and work with Leads on mitigation plans.
Play major role for deploying changes in Production Environments and during Maintenance activities
Must clearly demonstrate masterly in the subject and work on more complicated tasks compare to other junior members in the team.
Should be flexible and able to jump in multiple areas if needed.
Regularly upskill and help upskill of other team members.
Work in 24X7 support environment in shifts. Shift would be divided best to team members health cycle.

Qualifications
Skills and Experience:
Experience working in software service or support team
Experience interacting and communicating directly to customers globally
Expertise in Python, and shell scripting
Have experience with one or more of the following issue tracking software and workflows (Jira, Service Desk, Service Now, Zendesk, RT) Knowledge of SDLC, ITIL, and ITSM processes.
Experience in kubernetes and Dockers
Strong Experience with Unix/Linux operating system and developing on this platform.
Experience in working high demand environment.
Desired Additional Skills:
Working Experience in applications built on C++, Java, or Perl
Experience with databases, such as Oracle, MySQL, or PostgreSQL. Experience supporting both terminal and GUI applications
Knowledge of one or more VFX applications – Maya, Katana, Houdini, or Nuke Knowledge of VFX production workflows
Personal Attributes:
Positive attitude towards learning
Highly committed and able to work independently and as a team
Extremely organized with excellent communication and documentation skills Excellent attention to detail, and ability to analyze complex problems and workflows Deadline orientated and ability to prioritize tasks in a fast-paced environment
Additional Information
Please click here to review our privacy notices for job applicants.
If you require assistance applying, please reach out to tcstalent@technicolor.com and we’ll be happy to assist.
TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

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