Service Delivery Manager Job Vacancy in Securonix, Inc. Bengaluru, Karnataka – Updated today

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Company Name : Securonix, Inc.
Location : Bengaluru, Karnataka
Position :

Job Description : Description

Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.
Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.
This role will lead the Service delivery for our clients and in conjunction with the Customer Success and Product team to provide standards based and streamlined solution delivery of Securonix applications and products to our Clients, partners and managed service providers.
The Job responsibilities include but are not limited to:
Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.
Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure
Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
Self-motivated and Self-driven towards Customer Success
Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team
Strong Ability to multi-task and handle multiple projects
Conduct enablement workshops to train users on Securonix platform’s operation and maintenance
Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions
Final quality review and approval for all deliverables for the Service delivery
Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks
Ability to present and report up-to the executives to demonstrate product value
Comfortable working for a dynamic technical organization with a fast-growing customer base
Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams
Familiarity with security operations, network monitoring, threat analysis and investigation response solutions
Ability to understand business problems and a passion for applying technology solutions,
and leveraging technology trends, to deliver results
Excellent customer interaction, written & verbal communication skills
Willing to travel to visit prospects and customers, and to engage in onsite customer work when required
IMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to solve business-critical challenges
Qualifications:
4+ years of work experience with SIEM technologies
5+ years of managing projects in a cross functional organization
Knowledge of Information Security and MySQL is a must
Good knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security events
Good knowledge in system security architecture and security solutions
Excellent written and verbal communication skills is required
Project management certifications like PMP, Project+, CSM, etc. is a big positive
Preferred:
Master’s degree in business administration or related field
Previous stakeholder & people management skills
Strong working knowledge of Project Management software
Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture
Strong understanding of threat analysis and enterprise-level mitigation strategies
Working knowledge of operating systems and networking technologies in general
Working knowledge of cyber threats, defenses, motivations and techniques
Excellent interpersonal and organizational skills
Excellent oral and written communication skills
Strong analytical and problem-solving skills
Self-motivated to improve knowledge and skills
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.

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