Student Lifecycle Systems Analyst Job Vacancy in King’s College London London – Updated today

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Full Details :
Company Name : King’s College London
Location : London
Position :

Job Description : Job Description
About Us
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
The Student Lifecycle Systems team provides complex and technical support for student systems throughout the annual academic cycle, and on behalf of stakeholders across the organisation. This involves performing large scale data processing and data management that supports the student’s lifecycle from enrolment to award.
We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role
The Student Lifecycle Systems Analyst role will work as part of a team to ensure that all daily system processes complete successfully, provide system support, documentation, testing, problem management and change management activity to users. This is a new role and will be heavily involved in ensuring that service delivery is fit for purpose and evolves constantly to meet business needs, including defining and implementing University policy, regulations and all business processes to ensure it is responsive and proactive.

The post-holder will contribute to the development, implementation and ongoing maintenance of strategies and procedures to ensure system processes and system operations meet business demands. Working closely with the Associate Director: Business Systems to implement the ongoing maintenance strategy specific to system processes for student systems, implementing best practices and adopting new technologies as they become available.

This post will be offered on an indefinite contract.
This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

Key Responsibilities
The Student Lifecycle Systems Analyst will be responsible for:

Day-to-day management and support of system processes and system operations to comply with internal service-level agreements
Analysing, testing and modelling the results of system setup to determine appropriate functionality, performance, data integrity and third-party software interface connections; making recommendations for system changes/corrections as necessary
Providing support to Faculties, Departments and central services in troubleshooting complex system and data related issues leading to prompt resolution and restoration of service
Ensuring the integrity and quality of system data through data analysis and troubleshooting and by responding to data queries, data changes and reporting
Providing contextual analysis about the student population appropriately drawing on intelligence from other system modules, interpreting trends or patterns in the results, presenting results accurately and appropriately
Performing root cause analysis on known errors or issues and suggesting process improvements as part of problem management
Testing of new maintenance packs, patches, minor enhancements and system upgrades, executing test plans and following up any unresolved issues
Working closely and collaboratively with the Strategic Programmes team on analysis of business requirements resulting from a support call, change request, new or statutory changes, or any identified system bugs
Working with colleagues to driving a culture of service management and improvement
Developing and continuously updating a detailed knowledge of student system functionality and related business processes
Supporting the training, mentoring, development and career progression of colleagues in the function
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience
Essential criteria

Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience would include at least two years’ experience of support of student or Enterprise Resource Planning (ERP) system users and/or business processes in a large and diverse organisation. Relevant educational experiences might include higher education in a related discipline, professional qualifications, or other training
Experience of interrogating system information, analysis and reporting of findings, summary information and recommendations
Good technical knowledge and experience of providing support to operational teams around problem identification and resolution
Advanced Microsoft Excel Skills (VBA, macros, Pivot tables, formatting), and experience of using SQL in a support role
Experience of working in a federated environment where facilitation and networking skills are core to resolving complex cross departmental problems. 2. Knowledge of the student management systems SITS
Knowledge of policies and procedures and their application in a Higher Education context
Creating pragmatic solutions/processes that work for different stakeholders and producing relevant documentation to communicate and support these
Desirable criteria
Ability to coordinate and inspire a network of colleagues across a large organisation through influence and effective negotiation
Adept at maintaining progress on multiple agendas and projects simultaneously
Experience or knowledge of working within an Information Technology Infrastructure Library (ITIL) framework
Further information
Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications.
When applying, in the “Upload supporting documents” section, please ensure that you attach a personal statement to demonstrate why you are suitable for the role based on the Skills, Knowledge and Experience requirements.
Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.
Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Interviews are scheduled to take place on week commencing 23rd March 2022

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