Systems Administration Senior Analyst Job Vacancy in NTT DATA Bengaluru, Karnataka – Updated today
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Company Name : NTT DATA
Location : Bengaluru, Karnataka
Position :
Job Description : Acknowledge and resolve the Incident/Service request as per resolution SLAs
To assign the Incidents to the relevant Groups if beyond desktop scope.
Excellent written and verbal communication skills in English.
Good working knowledge of O365 and its suite of applications e.g. SharePoint, Teams and OneDrive
Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix)
Support to end users’ desktop computer resources, including provisioning, de-provisioning
Support to the computer and its peripherals, Mobile devices, operating system software, Electronic software distribution including patching and upgrades.
Support for laptops, printers, scanners and peripheral equipment such as keyboards and pointing devices (mice) and coordination with vendor
Good knowledge of SCCM 2012 is an advantage including MSI packaging and SCCM application deployment.
Thorough knowledge on windows desktop OS including XP, 7, and 10
Good working knowledge of Active Directory and Group Policy Management
Exposure to Azure administration (Azure AD) and Intune for MDM (mobile device management)
Requesting and coordinating with vendor for support.
Install, upgrade, support and troubleshoot for printers, computer hardware
Assist in the install of business applications as and when required
Responsible for monitoring, operating, managing, troubleshooting and restoring to service Desktops.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
Requirements for this role include:
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A minimum of 3-5 years’ experience in a similar roleFluent in English dialect and strong written English skillsIT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
Preferred:
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ITIL qualifiedExperience of working with on-shores teams and customersExperience of working for a managed service provider
Job Segment:
Systems Analyst, System Administrator, Developer, Sharepoint, Technology
This post is listed Under Technology
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