Team Leader – Customer Services Job Vacancy in Talent Quest Consultancy Hyderabad, Telangana – Updated today
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Company Name : Talent Quest Consultancy
Location : Hyderabad, Telangana
Position :
Job Description : Vacancy with India’s largest and fastest-growing dental network, having more than 350+ stand-alone dental clinics pan-India.The Company is Headquartered in New Delhi and was eestablished in 2011 and continues to be guided by some of the world’s leading dental and business professionals.The company’s board is populated by accomplished dentists from both India and the U.S..Job Description and Job Location: HyderabadHave complete ownership of the service delivery process for the assigned customer base. * Oversee a team of customer service Associate’s and ensure they are providing an exceptional customer experience * Improve customer service experience, create engaged customers and facilitate organic growth * Achieve the assigned spares and Service shows/appointment targets * Mastermind creative ways to deliver an exceptional customer experience * Resolve complex customer problems or disputes in a professional manner * Coach and support team members to help them meet departmental goals * Set a clear mission and deploy strategies focused towards that mission * Analyse statistics and compile accurate reports * Team & People Handling. * Capacity & Roster Planning. * Tracking Team and Individual Performance. * Calls Auditing. * Drive Conversion from Calls handled. Qualification and Experience : * Any Postgraduate / graduate with minimum 7+yrs experience. * Should have experience of handling team of 10-15 * Good personality, Communication skills, presence of mind and must be Proactive * Should be ready to work towards driving the sales numbers.Job Type: Full-timeSalary: Up to ₹550,000.00 per yearBenefits:Health insuranceLife insurancePaid time offSchedule:Day shiftExperience:total work in Customer service: 6 years (Required)Speak with the employer+91-XXXXXXXXXX
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