Technical Support Job Vacancy in CareerNet Consulting Pune, Maharashtra – Updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : CareerNet Consulting
Location : Pune, Maharashtra
Position :
Job Description : Job Description
Roles and Responsibilities
Act as product expert – be the primary contact for customer account/s for technical questions, support, product deployments, and tools. Categorize Incidents and Issues.
Support the client by having an in depth knowledge of customer implementation and business processes.
Represent the customer to ensure product issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
Clearly identify, document and find solutions for customer issues and product problems. Test and verify fixes before delivering to customer.
Escalate critical customer situations to the appropriate level of management and engineering expertise.
Communicate technical issues and solutions to the engineering, QA, and support teams as well as to the customer base.
Assist customers with operational issues on the software.
Coordinate customer deployments with internal teams.
Provide off-hours support for P1 production cases.
Help junior analysts with technical issues.
Education & Experience:
Bachelors in Computer Science or equivalent.
Strong problem-solving skills. Must be able to debug and troubleshoot product issues in a complex environment. Able to provide workarounds and/or propose solutions with the assistance of the development team.
UNIX/Linux, Shell Scripting: Intermediate-level knowledge with some experience in maintenance or admin activities.
Database: Intermediate-level knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), and basic SQLs/queries
Basic knowledge of messaging frameworks (JMS, ActiveMQ/Kafka).
Application server management experience at least in 1 or more of Tomcat, Weblogic, JBoss, Docker, Jetty etc
Excellent communication skills (written, verbal), and interpersonal skills. Able to communicate effectively with all levels of staff and the customer.
Strong experience with Ticketing system
Handling lower environments for Dev/QA Teams and controlled environments for customer
Understanding of secured connections
Role:Associate / Consultant
Salary: Not Disclosed by Recruiter
Industry:Software Product
Functional Area:Consulting
Role Category:Management Consulting
Employment Type:Full Time, Permanent
Key Skills
technical supportdatabaseLinuxTroubleshootingSoftware Supportapplication server management
Education
UG:B.Tech/B.E. in Any Specialization,Other Graduate,BCA in Computers,B.Sc in Any Specialization
Company Profile
Careernet Technologies Pvt Ltd
Confidential
Company Info
X
View Contact Details+
Contact Company:Careernet Technologies Pvt Ltd
This post is listed Under Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company