82534P-Technical Support Engineer 4 Job Vacancy in Juniper Networks Bengaluru, Karnataka – Updated today

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Company Name : Juniper Networks
Location : Bengaluru, Karnataka
Position :

Job Description : Business Unit: Juniper TAC – (CFTS)
Juniper Networks’ “Customer Focused Technical Support” (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.
The responsibilities includes,
Lead and drive troubleshooting on Customer reported issues.
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
Keep the other support teams trained on the designated CFTS customer network, practices followed.
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
Mentor newly hired support engineers and peers in technical areas of specialty.
Products to be supported – Juniper Routing platforms (EX, QFX)
This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.
Primary Skills required:
Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of –
Layer 3 – IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
Prefer to have understanding/Exposure/Expertise in one or more areas :
Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 5 years’ experience in Networking Industry.
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply –
2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications – JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.
About Juniper Networks
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net

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