Associate Director Service Management Job Vacancy in Novartis Hyderabad, Telangana – Updated today

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Full Details :
Company Name : Novartis
Location : Hyderabad, Telangana
Position :

Job Description : Hundreds of clinical trials are run using cutting edge technologies. New roles dedicated to innovation continue to be created to focus on breakthrough opportunities.

The role demands to handle day-to-day operations for a set of systems, tools or applications, ensuring their stability & integrity, while meeting customer service levels. The person will handle expansion and optimization of our strategic tools and processes to support the transformation.

Your Responsibilities include, but are not limited to:

Maintain the standards and alignment fit for purpose for processes in operational scope ensuring their compliance to in execution, and integrity. Identify, design and implement key processes across the IT organization.
To manage day-to-day operations and lead a team of third party resources who are responsible for the service introduction, service management, configuration management along with the tools or processes to make sure any new / existing applications and platforms are built or setup by adopting the best practices prescribed by the team.
Ensure consistency to documented operational and global processes or procedures to maintain system / service integrity and take accountability to ensure consistency with Security and Compliance policies and procedures within Service/Solution Operation scope
Identify common issues or process improvements or efficiency based on findings, and handle through its continual improvement in close collaboration with Service Performance Managers.
Lead and handle a Super User community for any relevant operations processes Communicate & conduct knowledge management awareness campaigns / trainings with best practices in findings across the function
Ensure that any changes to Global processes are aligned, trained and understood by Service Operations and also ensure compliance to internal and external regulations (e.g. Sarbanes Oxley Act)
Create and maintain the enterprise IT process models and define process flows and identify the decision makers, information needs and critical issue points in a given process. Use the business process requirements to identify key IT tools needed for the organization
Collaborate with Service Excellence Leads during the design of best practice services and ensure the process models adhere to standards and guidelines and also take accountability to ensure alignment with Security and Compliance policies and procedures within IT Process Manager service scope.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements
What you’ll bring to the Role:

Bachelor’s/Master’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field.
At least 10+ years of experience in IT, predominantly in IT Service Management, IT Process Management with 5+ years Process Assurance, demonstrable skills & experience in the deployment and adoption of IT service management practices.
Experience in working in a large operations team and good level of technical expertise in emerging technologies specific to Data & Analytics. Also experience with the development and analysis of IT key performance indicators, metrics, and reporting.
Proven experience in application optimization and performance. and experience in vendor / customer management, effective relationship management and good communication skills.
ITIL certification and profound knowledge and experience in managing ITIL processes
Self-starter with ability to drive the issues end-to-end and deliver against deadlines. Good knowledge of Business processes and methodology and compliance requirements in the Pharmaceutical industry
Why consider Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Division
CTS
Business Unit
TT CTS
Country
India
Work Location
Hyderabad, AP
Company/Legal Entity
Nov Hltcr Shared Services Ind
Functional Area
Information Technology
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No

This post is listed Under  Technology
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